Job Details

Job Location: Irmo, SC 29063

Position Type: Full Time

Job Shift: Day

Job Responsibilities

• Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
• Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers.
• Support a variety of company software applications (not limited to): Epicor Eclipse ERP, Microsoft Office 365 Suite, Microsoft SharePoint, Microsoft Teams, 8x8 Virtual Office, MITS Business Intelligence, Innovo Suite.
• Deliver operating system support for Windows 11 and iPadOS.
• Create, manage, and maintain company user accounts, including email accounts and access permissions.
• Assist with staging, imaging, and deployment of company endpoints.
• Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
• Provide network support for all branch locations (60+ locations across NC, SC, and GA).
• Support remote workers and ensure secure external access to company resources.
• Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
• Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
• Create and maintain IT-related documentation, including user guides and training materials.
• Assist with new hire onboarding to ensure seamless technology setup and orientation.

Qualifications

• 2–3 years of hands-on IT support experience in a professional environment.
• Associate degree in Information Technology or a related field (or equivalent experience).
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
• Ability to identify opportunities for process improvements and recommend solutions.
• Proactive problem-solving mindset with a focus on efficiency and reliability.

ON-SITE position

Pay: Based on Experience Qualifications