It help desk (tier 1)

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issues before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
• Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
• Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

Responsibilities

• Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
• Manage and prioritize your ticket queue effectively
• Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
• Troubleshoot desktop, hardware, and basic networking problems
• Maintain precise and up-to-date ticket documentation
• Assist with user onboarding, device setup, and minor projects
• Communicate clearly and professionally with clients
• Participate in occasional after-hours or on-call support
• Proactively identify and address potential issues before they escalate

Minimum of 1 year of practical IT support experience (mandatory)

(Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable)

Capable of handling Tier 1 support tasks independently without needing constant supervision.

Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment.

Microsoft 365 (mandatory – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.

Desktop support (mandatory – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.

Networking (mandatory – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.

Excellent communication skills when interacting with end users.

Ability to manage and prioritize multiple support tickets efficiently.

Eligible to work in the United States.

Available for a rotating on-call schedule.

Experience in a Help Desk role is highly desirable.

Experience with macOS support is a plus.

Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.

An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.

Competitive salary of $40,000 –$55,000 USD

Paid time off and company holidays

Health, dental, and vision insurance options

401(k) retirement plan with company match

On-site gym for employee wellness

Modern, collaborative office environment

Ongoing training and professional development

Opportunity to work with cutting-edge technology

Team events and employee appreciation initiatives

Strong company culture focused on innovation and teamwork