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H Mart

H Mart

·19 days ago

It help desk specialist

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Location

onsite, San Francisco, CA, United States

Salary

$58k – $65k/yr

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingHelp desk softwareRemote desktop toolsRoot cause analysisKnowledge base managementSystem maintenanceCustomer serviceCommunication skillsOperating systemsLANWANUser training

Job Description

Responsibilities but not limited to:

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Assist users in resolving hardware, software, and network-related issues.
  • Walk users through problem-solving processes and provide step-by-step solutions.
  • Diagnose and troubleshoot technical issues reported by end-users.
  • Escalate complex problems to the appropriate IT support teams for resolution.
  • Perform root cause analysis and implement solutions to prevent recurring issues.
  • Maintain accurate records of user issues, solutions provided, and other relevant information.
  • Create and update knowledge base articles to facilitate self-help for end-users.
  • Install, configure, and update software applications and operating systems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Conduct routine checks and maintenance tasks to ensure system stability and security.
  • Provide basic training to end-users on using hardware and software applications.
  • Create and deliver user guides and tutorials for common issues.
  • Collaborate with other IT support teams and departments to resolve complex issues.
  • Participate in meetings and contribute to the improvement of IT processes.

Qualifications / Skills:

  • Proven experience as an IT Help Desk Support or similar role.
  • Knowledge of computer hardware, software, and troubleshooting techniques.
  • Strong communication and customer service skills.
  • Familiarity with help desk software and remote desktop tools.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • A degree in Computer Science, Information Technology, or a related field is preferred.
  • Bilingual in Korean and English preferred.

Benefits:

  • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy.
  • 401 (k) Retirement Plan with up to 5% match per company policy.
  • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy.
  • BTA Insurance (Business Travel Accident Coverage).
  • Company provided lunch.
  • Paid-time off (PTO) and Paid Holidays per company policy.
  • Celebration & Condolence Benefits per company policy.
  • Smart Card: Earn additional 4 points to the standard $1 = 1 point.
  • Holiday Gift certificates per company policy.
  • FSA (Flexible Spending Account) per company policy.
  • DCFSA (Dependent Child Care Spending Account) per company policy.
  • HSA (Health Savings Accounts) per company policy.

Location

Northern California (San Francisco Bay Area)

Compensation

Hourly rate: $29.00–$32.00 (based on experience)

Work Hours

MON-FRI, 8:00am to 5:00pm

Ready to join the team?

Apply now