Position Overview

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced corporate environment. This role will be responsible for troubleshooting hardware, software, networking, and workstation issues while delivering excellent customer service. The ideal candidate will have experience supporting desktop and laptop systems, performing equipment deployments, and resolving technical issues both onsite and remotely.

Key Responsibilities

• Provide first and second-level support for desktop, laptop, hardware, software, and peripheral issues.
• Troubleshoot and resolve end-user technical issues in a timely and professional manner.
• Configure, deploy, and support new workstations, laptops, monitors, printers, and other IT equipment.
• Perform workstation imaging, re-imaging, and operating system deployments.
• Execute data migrations, backups, restorations, and user profile transfers.
• Support Microsoft Windows operating systems, desktop applications, and productivity tools.
• Set up and maintain network-connected devices and assist with troubleshooting connectivity issues.
• Troubleshoot LAN, server connectivity, VPN, and general network-related issues.
• Utilize the organization's ticketing system to document, track, and resolve support requests.
• Provide remote support to users as needed using remote access tools.
• Install software updates, patches, and hardware upgrades.
• Maintain IT inventory and assist with asset tracking and lifecycle management.
• Escalate complex issues to appropriate teams while maintaining ownership through resolution.

Required Qualifications

• 1-2 years of experience in Desktop Support, Help Desk, IT Support, or a related technical support role.
• Experience supporting desktop and laptop hardware, operating systems, and software applications.
• Knowledge of computer hardware components, configurations, and troubleshooting methodologies.
• Experience with workstation imaging and deployment processes.
• Familiarity with data migration and restoration procedures.
• Basic understanding of networking concepts and troubleshooting techniques.
• Experience working with ticketing systems and service management processes.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications

• Experience supporting Microsoft 365 and Active Directory environments.
• Familiarity with remote support tools and endpoint management platforms.
• Experience supporting printers, mobile devices, and peripheral equipment.
• CompTIA A+, Microsoft, or other relevant IT certifications are a plus.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Charlotte, NC.

Application Deadline

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.