Is specialist

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide technical support to team members
• Perform software and hardware installations
• Set up new devices, including computers, printers, and other office equipment
• Troubleshoot network account issues and perform account maintenance
• Troubleshoot and repair software and hardware issues
• Provide training and assistance for technical issues
• Perform secondary phone administration
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
• Provide after-hours support as needed
• Provide technical documentation and training to users
• Manage Oracle support
• Assist with IS security
• Manage Service Desk tickets
• Assist with IS hardware support and installation

KNOWLEDGE, SKILLS & ABILITIES

• Effective written and verbal communication skills with internal and external contacts
• Strong problem-solving skills to analyze the root cause of software and technical issues
• Strong customer service skills
• Strong Microsoft Office skills
• Basic networking knowledge
• Ability to manage and prioritize workload
• Ability to develop maintenance schedules in consideration of user uptime
• Ability to maintain logs and records of repairs and scheduled maintenance
• Device inventory tracking and replenishment while maintaining budgets
• Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E

Qualifications

Bachelor’s degree in Computer Science or a related field

0–2 years of experience