Is specialist

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

Essential Functions

• Install, configure, and maintain workstations, software, and peripheral equipment.
• Support user access management to systems and applications.
• Provide technical support to bank employees for core banking applications, third-party software, hardware, printers, and mobile devices.
• Clearly communicate technical solutions in a user-friendly and professional manner.
• Deliver one-on-one end-user training as needed.
• Serve as the first point of contact for IT service requests and escalate complex issues to the MSP, IS Coordinator, or vendors when necessary.
• Work with the bank’s MSP and other IT vendors to troubleshoot hardware and software issues, ensuring minimal downtime.
• Maintain and report accurate inventory of computers, printers, and other IT assets, assisting with lifecycle replacements as needed.
• Assist with user account setup, permissions management, and access controls.
• Monitor IT systems and report security vulnerabilities, system performance issues, or operational risks to the Manager.
• Collaborate with the MSP to monitor network security, firewall settings, backups, and system health.
• Help document IT procedures, configurations, and changes to support audits and regulatory exams.
• Assist in business continuity and disaster recovery (BCP/DR) testing to ensure operational readiness.
• Follow and reinforce IT security policies and cybersecurity best practices.
• Work with the Manager to help ensure the bank’s IT infrastructure aligns with regulatory and security requirements.
• Work with third-party vendors to troubleshoot IT-related issues and track resolution through completion.
• Assist in technology upgrades, software rollouts, system enhancements, and infrastructure improvements as directed by the Manager.
• Support IT-related projects by tracking updates, testing new software, documenting outcomes.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Position may require evening and weekend work to support system upgrades, Windows updates, and unplanned system downtime. This is an on-site role.

Travel

Travel may be expected for this position between branches.

Required Education and Experience

• Minimum 3 years of IT support/help desk experience
• Associate’s degree in information technology or related field
• Experience with hardware, software, and basic network troubleshooting
• Experience supporting Windows operating systems, Microsoft 365, and IT security principles
• Ability to work effectively with vendors and MSPs to resolve IT-related issues
• Strong communication skills, with the ability to document procedures and explain technical issues to non-technical staff
• Strong problem-solving and technical diagnosis skills
• Strong organizational skills with the ability to prioritize and resolve issues in a timely manner

Preferred Education and Experience

• 3 years of IT support/help desk experience in banking, financial services or regulated industry
• Bachelor’s degree in information systems or computer science

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.