Is help desk systems analyst

Sinai Health System (SHS) is one the largest private safety net healthcare systems in Illinois. SHS includes Mount Sinai Hospital, Schwab Rehabilitation Hospital, Holy Cross Hospital, Sinai Children's Hospital, Sinai Medical Group, Sinai Community Institute, and Sinai Urban Health Institute and employs approximately 4000 individuals. For nearly 100 years, the organization's mission has been to improve the health of the individuals and the communities we serve. Called Chicago's "safety-net giant," Sinai Health System's merger with Holy Cross Hospital in 2013 created a unique Jewish-Catholic partnership united in a mission to bring quality, compassionate health care and social services to some of Chicago's most economically challenged communities. Even before the Affordable Care Act, Sinai's institutions have emphasized community wellness by focusing on economic and social disparities that impact health. Today, there are 1.5 million Chicagoans in Sinai's service area.

Job Summary

Under general direction, provides Help desk support to end users for either PC and or server applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or to resolve operating difficulties. Recommends systems modifications to reduce user problems. Performs system analysis and backup processes. Ensures of the overall Enterprise Information Center security. Maintains currency and highest level of technical skill in field of expertise.

MINIMUM

Education: Bachelor’s degree in Information Technology or Computer Science required

MINIMUM WORK EXPERIENCE: 2 years relevant work experience in a Health Care setting required

KNOWLEDGE & SKILLS:

• Experience with Meditech clinical modules highly desirable: pDoc, CPOE, PWM, PCM
• Experience working in a hospital or other health care organization
• Experience implementing industry best practices to drive optimized operations
• Excellent oral and written communication skills with technical and clinical audiences
• Excellent analytical skills
• Exceptional organizational skills to facilitate work in a fast-paced, rapidly changing environment
• Ability to articulate customer business problems
• Experience with ITIL and SDLC methodologies.

REQUIRED LICENSES, Certificates, Registrations:

N/A

Projects while developing project leadership skills. Tasks are accomplished in a timely, efficient and correct manner.