Internal role- it engineer- secondment

Manage onboarding and offboarding Epos Now employees on all systems across business platforms in all regions (EMEA, NAM and APAC)

Manage employee related IT queries and issues, using service desk tools to structure workload

Assist and resolve daily IT requests and queries from employees

Train Epos Now employees, in all regions (EMEA, NAM and APAC) on Information Security and basic onboarding compliance

Manage/administrate all client user devices (PCs/laptops) per region (EMEA, NAM and APAC)

Own and Maintain the asset register and allocation of hardware assets to Epos Now users, domestic and international, per region (EMEA, NAM and APAC)

Assist with asset purchasing, via dedicated supply chain, through trusted partners

Work with the Finance department to ensure provision of IT assets are managed closely

Maintain the Epos Now Information Security Management System (ISMS) and its policies

Implement and/or offer training and training materials to regional teams to reach successful information security compliances

Identify and resolve technical issues

Communicate effectively with stakeholders to understand requirements and provide updates

Create and maintain comprehensive documentation