Intern - personal lines

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Intern Job Description

Position Title: Intern
Location: Beverly, MA
Schedule: Part-time, onsite
Reports To: Administrative Manager / Project Manager

Position Overview

We are seeking a motivated and professional intern who is eager to gain hands-on experience in an office environment. The ideal candidate is a high school senior or current college student with reliable transportation. This role provides exposure to administrative operations, industry training, and real-world business communications.

Key Responsibilities

• Answer incoming phone calls and route them appropriately.
• Process incoming and outgoing mail, including sorting, scanning, and distributing as needed.
• Attend staff meetings as requested to gain insight into business operations.
• Participate in Internship-related workshops and training.
• Participate in carrier meetings as requested to observe industry relationships and processes.
• Complete online industry training modules and maintain required learning progress.
• Provide general office support to team members as needed.

Required Qualifications

• Must be a high school senior or enrolled college student.
• Must have reliable transportation to and from the office.
• Strong verbal and written communication skills, both in person and on the phone.
• Ability to multitask, prioritize responsibilities, and work efficiently.
• Must be a team player with a positive attitude and willingness to learn.
• Professionalism, reliability, and strong attention to detail.

Preferred Skills (not required)

• Basic knowledge of Microsoft Office (Word, Outlook, Excel).
• Comfort with learning new software or online systems.

What We Offer

• Exposure to a professional office environment.
• Learning opportunities through real-world administrative tasks.
• Insight into the insurance industry through staff and carrier interactions.
• Flexible hours within business needs.

DISCLAIMER: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.