Job Title: IT Systems Administrator

Department: IT

Reports To: IT Systems Manager

FLSA Status: Exempt

POSITION SUMMARY:

The IT Systems Administrator plays a vital role in supporting Carlson Distributing's technology infrastructure and day-to-day operations. This position is responsible for maintaining, administering, and optimizing business systems, technology platforms, mobile technologies, and operational applications that support customer accounts, product data, warehouse operations, sales activities, and internal business processes.

The role focuses on ensuring system reliability, supporting sales and operations teams, managing technology assets, resolving technical issues, administering business-critical technology systems, and partnering with IT leadership to enhance tools, processes, cybersecurity awareness, and operational efficiency across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core accountabilities, duties, and responsibilities include the following;

• Manage and support the online ordering retailer portal to ensure accurate functionality, user access, system availability, and overall reliability.
• Maintain and update customer accounts and ensure data accuracy and integrity across systems and applications.
• Administer, maintain, troubleshoot, and provide end-user training and support for sales, delivery, warehouse, mobile, and other business-critical applications and systems.
• Lead and support departmental technology projects in coordination with the IT Systems Manager, including planning, implementation, testing, deployment, documentation, and post-implementation support.
• Monitor, identify, investigate, document, and report cybersecurity threats, vulnerabilities, suspicious activity, and security-related incidents while assisting with remediation efforts and preventative measures.
• Perform routine system maintenance, cleanup, monitoring, optimization, and upgrades to ensure system reliability, security, and performance.
• Research, evaluate, recommend, and support the implementation of new technologies, automation opportunities, and process improvements that enhance productivity and operational effectiveness.
• Administer and maintain the organization's Apple Business Manager environment and related mobile device management processes for company-owned Apple devices.
• Configure, deploy, maintain, troubleshoot, inventory, and support company technology assets including desktop computers, laptops, smartphones, iPads, mobile printers, handheld devices, and related equipment.
• Provide remote and onsite technical support for all company locations, including warehouse operations, distribution facilities, remote employees, and mobile users.
• Support warehouse technology systems including voice-picking hardware and software, handheld scanners, mobile computing devices, warehouse printers, and associated operational technologies.
• Assist with Microsoft 365 administration, including user account management, licensing, permissions, device enrollment, and related services.
• Maintain accurate and current documentation for systems, configurations, procedures, projects, support activities, and technology assets.
• Provide backup assistance when the IT Systems Manager is unavailable, including Microsoft account administration, voice-picking equipment and software support, product setup and maintenance, and other critical business technology functions.
• Take ownership of technical issues from initial report through resolution, escalation, or documented handoff.
• Prioritize issues based on business impact, address employee-blocking issues with urgency, and ensure critical issues are not left unaddressed through appropriate communication, documentation, escalation, and continuity procedures.
• Perform all other duties as assigned by Supervisor/Management.

KEY COMPETENCIES:

• Strong technical troubleshooting and analytical problem-solving skills.
• Effective verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively across departments.
• Demonstrated project ownership and accountability.
• Ability to maintain concentration, attention to detail, and accuracy while managing competing priorities, frequent interruptions, and time-sensitive technical issues.
• Commitment to innovation, continuous improvement, and system optimization.
• Knowledge of cybersecurity best practices and security awareness principles.
• Strong customer service orientation and commitment to end-user success.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to represent Carlson Distributing with professionalism, integrity, and accountability.

JOB QUALIFICATIONS:

• Minimum of 3 years of experience in IT systems support, systems administration, business application administration, or a related technology field.
• Experience supporting Microsoft 365 services and user administration.
• Strong troubleshooting skills across hardware, software, mobile device, and network environments.
• Excellent communication, organizational, training, and documentation skills.
• Ability to work independently and manage multiple priorities.
• Passion for innovation, continuous improvement, and technology optimization.
• Proficient in Microsoft Office applications including Excel, Outlook, Word, Teams, and related software.
• Must be able to pass drug screening.
• Must possess a valid driver's license and acceptable driving record.
• Ability to lift/lower 35 lbs. regularly.
• Preferred: Experience administering Apple Business Manager and mobile device deployments.
• Preferred: Familiarity with e-commerce platforms, warehouse management systems, inventory systems, sales applications, delivery applications, and mobile technologies.
• Preferred: Experience with voice-picking technology and warehouse operational systems.
• Preferred: Experience supporting distribution, logistics, or warehouse technology environments.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Microsoft 365 certifications.
• CompTIA A+, Network+, or Security+ certifications.
• Apple Device Support or Apple Deployment and Management certifications.
• Relevant cybersecurity, systems administration, mobility management, or technology-related certifications.

PHYSICAL DEMANDS:

• Majority of the workday will involve sitting, standing, walking, talking, and hearing.
• Frequent use of hands and fingers to operate computers, mobile devices, printers, scanners, networking equipment, and other technology tools.
• Occasional reaching with hands and arms to access equipment, cabling, server racks, workstations, and technology infrastructure.
• Occasional bending, kneeling, crouching, or stooping while installing, troubleshooting, maintaining, or supporting technology equipment.
• Must be able to lift/lower up to 35 lbs. regularly for tasks such as moving computer equipment, monitors, printers, mobile devices, and other technology assets.
• Vision requirements include close vision, color recognition, depth perception, and the ability to adjust focus.
• Must be able to handle stressful or time-sensitive situations, including urgent support needs, cybersecurity events, system outages, operational disruptions, and interactions with employees, managers, vendors, and service providers.

WORK ENVIRONMENT

• Work performed in office areas, warehouse facilities, distribution environments, and delivery support areas.
• Occasional exposure to warehouse temperatures, which may include colder areas near coolers.
• Possible exposure to traffic hazards when moving between buildings, facilities, or assisting with mobile equipment and operations.
• Occasional work around warehouse equipment such as forklifts, pallet jacks, voice-picking systems, handheld scanners, warehouse printers, and mobile computing devices.
• Use of hand tools such as screwdrivers, cable testers, pliers, and utility knives for equipment installation, maintenance, and repair.
• Exposure to moderate noise levels, including warehouse activity, machinery, and office background noise.
• Occasional exposure to risks common in commercial and warehousing environments, such as wet floors, moving equipment, dust, and airborne particles.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities. The IT Systems Administrator is an individual contributor role and does not have the authority to hire, fire, promote, or discipline other employees.