Information technology system administrator

Reports to Chief Information Officer.

Job Summary:

An individual contributor that provides broad support across a range of areas for the IT function and CIO support. We are seeking an individual who is seeking to learn and grow in parallel with a rapidly evolving dental service organization that supports multiple dental clinics in Las Vegas.

Key Responsibilities:

• Provides end-user support on computer systems, peripherals, applications, tools, servers, networks and clinical equipment.
• Evaluates, implements, and manages internal and external IT services, projects, and vendor relationships.
• Leads software and operating system installation, performance troubleshooting and user training.
• Manages the administration of data file structures, directories and backup strategy.
• Participates in the design, implementation, maintenance, and upgrading of servers and IT services both in house and external.
• Maintains records and databases containing information regarding asset inventories including network entities, software/hardware/dental equipment licenses, warranties, services, and service agreements.
• Manages VOIP phone system deployment.
• Manages Office365 enterprise email system.
• Participates in network security design, implementation, maintenance and support for firewalls, routers, and other network devices.
• Participates in virtual machine and web service administration.
• Contributes to business, operation, data management and business analysis activities including budgeting and asset acquisition/disposal.

Knowledge/Skills/Experience:

• General desktop computer technologies include building and deployment of desktop computers and related software and hardware, in Windows environments.
• Analytical and problem solving skills, especially with respect to prioritization and end-user troubleshooting and support.
• Fast learner. Able to deal with ambiguity. Great communication and organization skills.
• Programming/development/scripting skills are highly desirable but not required.
• Three+ years experience at MSP or in-house IT for SMB or corporate entity.

Salary:

Salary commensurate with skills/experience.

Work Environment:

Primarily working from the corporate office most of the time. ( > 90%). Site visits to clinical offices in Las Vegas valley as needed for support. Able to provide own transportation. Must be local. Relocation or 100% remote work not an option. Business hours 9 to 5 during weekdays. Available for phone / remote support before and after-hours and on weekends as needed for emergencies. Able to lift IT-related equipment ( < 50 lbs) and climb ladders.

COVID-19 considerations:

We adhere to all industry and government-regulated requirements with respect to COVID-19 and general infection control protocols.