CLASS DESCRIPTION

The purpose of this position is to provide hands-on technical support, installation, maintenance, and troubleshooting of technology equipment and systems throughout the Natchitoches Parish Sheriff’s Office.

ESSENTIAL JOB FUNCTIONS

The following duties are intended to illustrate the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all responsibilities, and other related duties may be assigned.

• Travels to various agency offices and facilities to install, maintain, troubleshoot, and repair technology equipment and systems.
• Installs, configures, tests, and maintains computers, monitors, printers, network devices, and other hardware.
• Troubleshoots and resolves hardware, software, connectivity, and equipment issues reported by agency employees.
• Assists with the setup, installation, configuration, and maintenance of technology equipment used in patrol operations, investigations, communications, and other agency functions.
• Responds to service requests and technical problems, evaluates the cause of issues, and implements appropriate solutions to restore equipment and systems to working order.
• Maintains records of equipment installations, repairs, maintenance, and service requests as required.
• Prioritizes daily assignments and manages multiple service requests to provide timely technical support across agency locations.
• Follows agency policies and procedures regarding equipment security, system access, confidentiality, and the handling of sensitive information.
• Performs other duties as required or assigned.

QUALIFICATIONS:

A Bachelor’s degree in Information Technology, Computer Science, Computer Technology, or a related field is preferred. Two (2) years of experience in information technology, including the installation, maintenance, repair, and troubleshooting of computers, network equipment, and other technology systems, is preferred. An equivalent combination of education, technical training, and relevant work experience may be considered in place of the preferred qualifications.

At a minimum, all employees must be at least 21 years of age (upon the date of hire); have a high school diploma or equivalency; have no felony, drug, or domestic violence convictions; pass all required pre-employment screenings; possess a valid Louisiana driver’s license; be able to communicate both verbally and in writing as required; and possess basic computer skills such as typing, writing reports, and sending and/or receiving emails as applicable to the position.

WORKING CONDITIONS AND ADDITIONAL INFORMATION:

Work is performed in an office environment. Work schedule may include nights, weekends, and holidays as required. May require working varying shifts any day of the week. In the event of a hurricane, major storm, natural or human-made disaster that may threaten the area, the employee will be expected to work.

ADA COMPLIANCE:

Physical and Dexterity Requirements:

The job requires some combination of walking, standing, kneeling, pushing, stooping, reaching above the shoulder, grasping, pulling, and bending, and exerting up to 25 of force regularly. Tasks may involve sitting and traveling for long periods of time. Requires routine computer/keyboard operations.

Environmental Hazards:

This job risks exposure to office-related dust, fumes, and odors, and occasional exposure to inclement weather including heat, humidity, cold, fog, and sleet. Possible exposure to animal hair and dander.

Sensory Requirements:

This job requires normal visual acuity and field of vision, hearing, and speaking.

TRAVEL:

Occasional travel inside/outside of Natchitoches Parish (20 - 30%).