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Customer service representative
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $15.00 to $18.00 Hourly Location:...

Illinois Secretary of State
·13 days agoIllinois Secretary of State
·13 days agoLocation
onsite, Springfield, IL, United States
Salary
$84k – $155k/yr
Commitment
Full Time
Level
Lead / Manager
Office of the Illinois Secretary of State
Alexi Giannoulias
Performs highly specialized phases of application development for multiple departments; provides technical consultation on complex projects; formulates/defines systems scope and objectives; devises or modifies procedures for complex applications; responsible for systems analysis and design, program design, coding, testing, phase of development, including direct contact with user department staff and vendors; provides assistance to the section Manager, having responsibilities for assigning work, participating in employee performance evaluation and authorizing time off.
Using the COBOL programming language, performs senior level systems analysis and/or programming work, designs/develops special applications; prepares, defines, modifies, or designs complex data processing systems definitions, forms, operation flowcharts, computer block diagrams and procedures; reviews assigned systems for compliance with standards and guidelines, explains all facets of program, monitors progress, obtains/creates test data, assists in correcting logic, tests system as a whole and corrects system errors. Works directly with assigned user departments to develop the scope and business requirements for requested initiatives, legislative mandates and other information technology services needed; as required interfaces with outside agencies and other entities necessary to fulfill the understanding of the scope and business requirements for an initiative request.
Prepares documentation defining pertinent information such as the system requirements, equipment, software, costs and any impact on the office and the public to fully inform the General Review Council on initiatives requiring their approval due to the impact on financial expenditures, public service, manpower requirements, other state agencies and other criteria needed to fully make a decision on the validity of the initiative. Serves as an assistant to the supervisor by assigning/scheduling work, participating in performance evaluations, has signature authority to approve time off and advising employees on work performance.
Designs, develops or conducts training programs for all levels of users supported by the department; recommends appropriate and necessary levels of training required for department supported systems. Monitors initiatives being developed and keeps user departments informed on the status of their projects, including periodic reports. Performs other duties as required or assigned.
Requires knowledge, skill, and mental development equivalent to the completion of two years of college, with coursework in the computer science field AND four years of experience with technical systems and/or programming experience and/or IT project management OR any equivalent combination of education and experience.
Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer and has an appreciation of the wider business context for those programs. Requires excellent oral and written communication skills for effective engagement with colleagues and internal users/customers. Requires extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature. Requires awareness and adherence to organizational standards for security, privacy and ethics. Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer. Requires extensive knowledge of the principles and techniques of computer system documentation. Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools. Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form. Requires the ability to use and understand appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work. Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class. Requires ability to lift, carry and push/pull up to 0-50 lbs.
Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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