Information management - it support specialist

Department: Information Management

Status: Full-Time | Non-Exempt | Hourly | Grade 7

Starting Pay: $21.96 per hour plus full benefits

Application Deadline: October 23, 2026 at 4:30 pm

Gratiot County is seeking a reliable and service-oriented Information Technology Support Specialist to provide technical support to county departments. This position assists staff with technology issues, supports network and system operations, and helps maintain secure and efficient IT services across county offices.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and software
• Assist users with password resets, login issues, and Microsoft 365 applications
• Troubleshoot hardware, printers, scanners, and IP phone systems
• Create and manage user accounts in Active Directory and Microsoft 365
• Assist with employee technology onboarding and offboarding
• Deploy and maintain computers, tablets, and mobile devices
• Maintain device inventory and perform system updates
• Troubleshoot network connectivity and assist with VPN access
• Investigate suspicious emails and assist with basic cybersecurity response
• Maintain helpdesk tickets and technical documentation
• Coordinate with vendors and assist with IT projects as needed

Minimum Qualifications

Education: Associate Degree in Information Technology or a related field.

Experience: One (1) year of related IT support experience.

Licensing / Certifications: Valid Driver’s License. Preferred certifications include CompTIA A+, Network+, Security+, or Google IT Support Certificate.

Skills and Knowledge

• Knowledge of Windows systems, Microsoft 365, and Active Directory
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize work effectively

Physical Requirements

Ability to sit, stand, walk, and occasionally lift equipment up to 50 pounds. Some kneeling, climbing, or crawling may be required when installing or maintaining equipment.

Please Click here to view full job description

How to Apply

Interested applicants should submit a completed employment application, cover letter and resume to: hr@gratiotmi.com. Applications must be received by 4:30 pm on Friday October 23, 2026.

Equal Opportunity Employer Gratiot County is an Equal Opportunity Employer and provides reasonable accommodations during the hiring process.