Overview

Brandes Associates Inc. (BAI) is seeking an In-Service Engineer with 5+ years experience to join the Agile Empowerment Technologies (AET) product support and sustainment team. The In-Service Engineer supports deployed AET software products used for DoD Organizational Messaging, information sharing, monitoring, and related mission workflows. This is an operational engineering role focused on customer support, product sustainment, release delivery, field issue investigation, documentation, training, and support to embedded Product Support Engineers. The In-Service Engineering team ensures the product can be delivered, operated, supported, and sustained in customer environments. The ideal candidate is comfortable learning complex software products, customer workflows, system architecture, and operational data formats through formal and on-the-job training. The ideal candidate will be located in the Washington, DC/Baltimore, MD metro area with the ability to drive to Frederick, MD and Annapolis Junction, MD based upon operational need.

Salary

The typical annual salary range for this position is $145,000.00USD to $165,000.00USD. Salary will be based on current qualifications, directly related experience, geographic location, and possible contractual requirements which could fall outside of this range.

Responsibilities

• Customer Support and Troubleshooting
• Release Delivery and Product Sustainment
• Documentation and Training
• Field and PSE Support
• Engineering Coordination and Team Workflow

Qualifications

5+ years of experience in a customer-facing technical role such as product support, systems integration, field engineering, system administration, testing, or operations support. Strong troubleshooting skills, including the ability to diagnose issues using logs, system behavior, user reports, configuration details, and available technical evidence. Ability to articulate technical information clearly to customers, field support personnel, developers, and non-technical stakeholders. 5+ years supporting, administering, or troubleshooting Java applications 5+ years working with Linux command line tools, Bash scripting, SQL queries, logs, system errors, and configuration files 5+ years deploying, maintaining and troubleshooting web application environments, including web servers such as Jetty, Apache, or IIS, networking concepts, sockets, web services, PKI, certificates, and key management 5+ years supporting software releases, patches, vulnerability remediation packages, IAVAs, security updates, or customer delivery artifacts 5+ years’ experience conducting manual QA, validation testing, installation testing, or customer acceptance support.

EDUCATION

Degree: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field. Allowable Substitution: Four additional years of directly relevant technical experience may be substituted for a bachelor’s degree. An associate degree in a related technical field plus two additional years of directly relevant technical experience may also substitute for the bachelor’s degree. Relevant military technical training, DoD operational messaging experience, industry certifications, or equivalent technical training may be considered when combined with demonstrated hands-on experience supporting, administering, troubleshooting, integrating, or sustaining mission software systems. Substitution experience should demonstrate meaningful hands-on work with Linux, Java-based applications, logs, scripts, configuration files, web application environments, PKI/certificates, release support, testing, or operational messaging systems.

CLEARANCE

Active United States Federal Government Secret at the time of application Condition of Employment: Applicants must have the ability to obtain and maintain a Top Secret SCI with full scope polygraph. The applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.

CITIZENSHIP

The applicant must have US citizenship at the time of application. BAI is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other non-merit based factors made unlawful by federal, state or local laws.