Overview

Our Front of House Manager for Iglu is the orchestrator of the guest and team member experience, caring for both with equal attention. They create exceptional experiences for our guests while leading a team of professionals, in an outdoor high-volume setting. This is a great opportunity to provide unforgettable service while working for one of the leading vacation destinations in the world.

Success Profile

Here are some of the top qualities that will help you be successful in this role:

• Driven
• Approachable
• Problem solving
• Thorough
• Team oriented
• Determined

Responsibilities

Picture yourself being the Front of House Manager for Iglu at Big Sky Resort and having the opportunity to:

• Lead and assist the front of house team members with overall direction and team development, while promoting a fun work environment.
• Follow established systems and processes for scheduling, staffing, ordering, pre shift meetings and other responsibilities to assure compliance with our brand standards.
• Oversee the daily operation and execution of steps of service to ensure quality and efficiency of the guest experience.
• Work outdoors in cold weather for long periods of time, helping team shovel snow when needed.
• Operate and drive a snowmobile to transport product.
• Engage with our guests with a positive attitude to enhance the dining experience and handle guest recovery.
• Step in any and ALL roles within the operation during our busiest times including expo and host.
• Facilitate daily line-ups with service teams using excellent communication skills.
• Demonstrate your cleanliness standards by upholding team members to maintaining impeccable order and organization of the dining area.
• Participate in outlet management meetings and training opportunities.
• Lead weekly service training opportunities with resort provided tools.
• Accept and provide feedback and coaching regularly to support our team members and General Manager.
• Learn and follow our Boyne Standards and Boyne Basics to better serve our guests.

Qualifications

Recipe for Success

• Have a minimum of 2 years’ experience within Food and Beverage with an emphasis in leadership.
• High school diploma, or general equivalency diploma (GED) a plus, or an equivalent combination of education and experience; some college preferred.
• Possess a passion for the hospitality and culinary industry.
• Have a valid Driver's license.
• Have extremely high standards and an acute attention to detail.
• Knowledgeable with POS systems and procedures.
• Display a strong sense of urgency and responsibility while assuring consistent achievement of quality standards.
• Show a high level of personal initiative, technical problem solving, and action and results driven.
• Possess strong interpersonal and motivational skills, and the ability to effectively supervise and inspire staff.
• Excel in an environment with varied tasks while staying cool under pressure.
• Openness to work within established standards and procedures.
• Strong working knowledge with Microsoft Office, Outlook, Word and Excel.
• Be available to work early, mid-day and evening shifts, weekends and holidays.
• Be able to lift at least 25 pounds.

How to stand out

Submit a resume with your application. Be ServSafe certified (Alcohol, Food Handler). Have proven prior experience and an enthusiastic willingness to learn.

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events