Human resources and talent operations manager

Position Summary

The HR & Talent Operations Manager is responsible for the full execution of Human Resources across all three properties. This is a hands-on, operational leadership role. The primary responsibility is to protect the company through proactive compliance, disciplined recruiting, consistent documentation, and structured employee relations. This role requires a seasoned HR professional who has operated in fast-paced hospitality environments and understands both legal exposure and operational realities. This is not a corporate desk-based policy position.

Compensation

$90,000.00 - $96,000.00 depending on experience

Schedule

Monday – Friday 9:00am-5:30pm

Benefits Per Company Plan Details

• Health, Dental & Vision
• 401K Matching Plan
• Life Insurance
• Hospital Confinement Plan
• Pet Insurance
• 3 weeks of PTO
• 2 Paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays

*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*

Core Responsibilities

• Recruiting & Talent Management
  • Own recruiting for all non-executive roles across three properties
  • Build structured hiring systems and reduce time-to-fill
  • Recruit and vet management-level candidates
  • Develop succession bench for key operational roles
• Employee Relations & Risk Management
  • Lead investigations and corrective action processes
  • Distinguish between performance issues, policy violations, and interpersonal friction
  • Coach managers to address issues directly and appropriately
  • Prevent unnecessary escalation of minor disputes
  • Ensure consistent application of policies
• Compliance & Documentation
  • Maintain compliant personnel files
  • Oversee wage-hour compliance in California
  • Manage workers’ compensation administration
  • Oversee leave administration (FMLA, CFRA, etc.)
  • Ensure termination documentation is defensible
  • Update handbook and HR policies as required
• Systems & Structure
  • Install standardized onboarding procedures
  • Implement performance documentation systems
  • Establish clear escalation thresholds
  • Deliver manager training on HR best practices

Scope Clarification

• Reports directly to the COO
• Owns day-to-day HR across three properties
• Does not require owner involvement in routine HR matters
• Works in coordination with the Controller regarding payroll data accuracy
• Payroll processing and financial oversight remain under the Controller.

Required Experience

• 7–10+ years progressive HR leadership experience
• Multi-location hospitality, hotel, or restaurant group experience strongly preferred
• Demonstrated experience handling employee relations matters independently
• Strong working knowledge of California labor law
• Experience managing workers comp and leave administration
• Proven recruiting success at both hourly and management levels
• Experience operating in founder-led or entrepreneurial environments

What We Are Not Looking For

• Corporate HR desk-based administrators
• Policy writers without operational experience
• Culture-program designers without recruiting and compliance depth
• Individuals uncomfortable making firm, fact-based decisions

Core Traits

• Operationally grounded
• Calm under pressure
• Structured thinker
• Direct communicator
• High documentation discipline
• Understands that HR’s role is to protect the company through lawful, fair, and consistent practices