Summary

The primary purpose of the position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the Kansas City VA Healthcare System by participating in the direct, on-site management and administration of the Fisher House program.

Duties

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Serves as the KCVAMC Assistant Fisher House Manager (AFHM) and is responsible for assisting in the on-site management, planning, operation, and administrative coordination of the multi-phased lodging program. Skilled in gathering information, organizing and maintaining information or information management systems. Assists in the development and update of informational bulletins, brochures and resident packets. Knowledge of general business/lodging management principles and practices to participate in the development, establishment, and implementation of operational policies. Skill in developing information and communication for use on multiple platforms within and outside Fisher House. Knowledge of VA Web communications policies, guidelines, templates and other graphic publication tools relevant to the social media environment within a VA health care setting.

Work Schedule

Monday - Friday

Compressed/Flexible: available

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Housing Manager/ PD094360 and PD094370

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/26/2026.

Time-In-Grade Requirement

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

GS-09 Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Property Management: Manage leasing, screening, renewals, maintenance, inspections, and occupancy.
• Legal Compliance: Understand fair housing laws, lease requirements, and health and safety regulations.
• Financial Administration: Prepare budgets, track expenses, maintain records, and use property management software.
• Resident Relations: Respond to questions and complaints, resolve conflicts, and build positive relationships with residents.
• Leadership: Supervise employees, contractors, and maintenance teams while developing policies and monitoring performance.

OR, Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., in a related field of the position to be filled (accounting, business administration, real estate).

OR, Combination:

Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first year and meet the specialized experience described above.

GS-11 Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Property Management: Manage leasing, screening, renewals, maintenance, inspections, and occupancy.
• Legal Compliance: Understand fair housing laws, lease requirements, and health and safety regulations.
• Financial Administration: Prepare budgets, track expenses, maintain records, and use property management software.
• Resident Relations: Respond to questions and complaints, resolve conflicts, and build positive relationships with residents.
• Leadership: Supervise employees, contractors, and maintenance teams while developing policies and monitoring performance.

OR, Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D or doctoral equivalent or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., in a related field of the position to be filled (i.e. accounting, business administration, real estate).

OR, Combination:

Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the third year and meet the specialized experience described above.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

This job opportunity announcement may be used to fill additional vacancies. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.