Housing Case Manager Lead

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving individuals, families and veterans experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

Job Summary:

The Housing Case Manager Lead supports the Housing Case Manager Supervisor by assisting with the day-to-day operations of housing programs, including administrative compliance, client navigation, housing coordination, building and maintaining community partner relations and workshop facilitation. A key part of this role is helping generate and organize reports, supporting the team when the Supervisor is unavailable and understanding the housing grants inside and out. This position plays a vital role in helping individuals and families experiencing homelessness achieve housing stability by supporting case managers, maintaining organized documentation, and ensuring strong relationships and communication across staff, landlords, and community partners.

Requirements

Job Responsibilities Include:

Case Management

• Maintain a caseload of Housing Grant-funded clients, providing all support services and prescribed activities to enable independence, such as Home Visits, case planning etc.
• Conduct/facilitate parenting classes with Housing Grant-funded families to help families grow their communications skills and parents increase their parenting skills.
• As back-up to Case Managers, maintain communication and case support for clients when Case Managers are out of the office for extended periods.
• As back-up to the responsible HCM, conduct Budgeting Class with Housing Grant-funded clients to help clients develop financial stability.
• When needed, conduct Grant Intakes with prospective clients (all Housing Grants).
• Learn each current Housing Grant and support the team in meeting grant expectations.

Data Entry & Compliance Management

• Perform internal organization and grant file and systems reviews to ensure compliance with FOS and Grant policies and procedures.
• Support staff in maintaining HMIS compliance by reviewing data for accuracy, flagging missing entries, and ensuring timely updates to client records.
• Execute monthly HMIS reports, understand where deficits might exist and work with each staff member to ensure appropriate data is updated in a timely manner.
• Audit Case Management files regularly to ensure compliance and readiness for internal or outside review.
• Help organize data for grant reports, outcome tracking, and compliance.
• Create and maintain library of Housing Client Success Stories for use internally or externally.
• Keep visual trackers or spreadsheets updated with client progress and goals.
• Help Case Managers track and meet deadlines (assessments, housing goals, case plans, follow-ups) to ensure ongoing compliance with Grant and FOS policies.
• Work collaboratively with team to ensure follow-through and solutions-oriented approach to any data deficits.
• As needed, work with HCMS to develop and track departmental Key Performance Indicators (KPIs).
• Review and maintain SharePoint documents regularly to ensure team has access to most up-to-date documentation.

Workshop, Training, & Program Support

• Work with the HCMS to plan and schedule workshops and training for both clients and staff.
• Work with the team to develop and maintain weekly training schedule (sessions occur post-team meetings).
• Gather feedback after classes, enter responses into tracking tools, and share helpful trends or suggestions.
• Research new community classes, training, or events that clients might benefit from and help connect them.
• Work with the HCMS to build and maintain strong relationships with Community partners and Property Managers through regular communication.
• Create documents that add value to drop-in and Housing Grant clients – such as a list of housing barriers by Property Management/housing development, etc.

Administrative & Management Support

• Serve as backup support for staff when the Housing Case Manager Supervisor (HCMS) is unavailable, ensuring continuity of client support and program coordination.
• Represent the Housing Team and FOS by participating in FOS, Community, State and other management meetings as required.
• Run weekly Department Team Meetings, including ensuring each team-member and each grant is represented; take Minutes and publish them within a timely manner and ensure action items are followed-up.
• Undertake special projects as requested.

Team & Community Collaboration

• Support a strong team environment by staying flexible and collaborative and by utilizing strong communications skills.
• Help maintain communication between internal teams and the STG Housing Department.
• Work with the HCMS to build and maintain strong relationships with Community partners and Property Managers through regular communication, personal visits, etc.
• When needed, field incoming calls and drop-in visitors; providing housing resources and support, connection to FOS departments or referrals to Community Partners.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation

Pay: $20-24/hour DOE

Hours: 30 – 40 hours per week

Full Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.