Job Details

Job Location: MFSON PROVO - PROVO, UT

Salary Range: $74000.00 - $75000.00

Success Education Colleges (SEC) is a family of institutions comprised of Marsha Fuerst School of Nursing, North-West College, Glendale Career College and Nevada Career Institute. SEC is a leader in allied health education, and has been offering quality and affordable health care training programs for over 60 years. Mission: Our everyday mission is to educate students in short-term and professional programs for gainful employment and career advancement.

POSITION SUMMARY

The Clinical Relations Manager serves as a key liaison between the College and its healthcare and clinical education partners. This position is responsible for developing, maintaining, and strengthening relationships with hospitals, healthcare organizations, clinics, surgical facilities, diagnostic centers, and other clinical partners to support high-quality clinical, practicum, internship, and experiential learning opportunities for students. The Clinical Relations Manager works closely with academic leadership, program directors, and campus clinical coordinators to identify clinical placement needs, establish and maintain clinical partnerships, negotiate and renew affiliation agreements, and resolve clinical site issues in a timely and professional manner. The position ensures that clinical partnerships and agreements support applicable institutional, regulatory, and accreditation requirements. This role supports multiple healthcare education programs, including RN-to-BSN, Master of Science in Nursing (MSN), Surgical Technology, and Diagnostic Medical Sonography (DMS), as well as other programs requiring clinical or experiential learning placements. The position requires regular travel to clinical partner locations and College campuses, including Provo, Utah, and Phoenix, Arizona. Travel may be required up to 50% of the work schedule based on operational and program needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partnership Development & Maintenance: Establish and maintain positive relationships with healthcare partners. Negotiate and execute new clinical partner agreements. Manage timely renewal of existing clinical agreements.
• Compliance & Communication: Ensure all clinical agreements meet regulatory and accreditation requirements. Communicate compliance updates and requirements to campus clinical coordinators. Maintain accurate records of agreements and compliance documentation.
• Issue Resolution & Support: Serve as the escalation point for clinical site issues. Coordinate with campus clinical coordinators to resolve routine and urgent issues within defined timelines.
• Reporting & Metrics: Track and report Service Level Agreement (SLA) performance metrics. Provide regular updates to leadership on partnership status and compliance.

KNOWLEDGE AND SKILLS

• Healthcare Partnership Management: Understanding of clinical site operations and healthcare organizational structures. Ability to build and maintain strong professional relationships with healthcare partners.
• Regulatory and Compliance Expertise: Knowledge of state and federal regulations governing nursing and allied health clinical education. Familiarity with accreditation standards (e.g., ACEN, CCNE, BRN) and clinical contract requirements.
• Communication and Interpersonal Skills: Strong verbal and written communication skills for interacting with internal teams and external partners. Skilled in negotiation and conflict resolution to address partnership and compliance issues effectively.
• Organizational and Time Management: Ability to manage multiple priorities and meet deadlines for agreements and issue resolution. Proficiency in tracking and reporting SLA metrics and maintaining accurate documentation.
• Problem-Solving and Critical Thinking: Capacity to analyze issues, identify root causes, and implement timely solutions. Ability to escalate and resolve urgent matters efficiently while maintaining professionalism.
• Technical Proficiency: Competence in using CRM systems, contract management tools, and Microsoft Office Suite (Word, Excel, Outlook). Familiarity with data reporting and workflow management tools.

Qualifications:

EDUCATION AND EXPERIENCE: Bachelor’s degree in Nursing, Healthcare Administration, Business or related field (Master’s preferred) or requisite experience related to the program. Minimum 3 years of experience in sales, and clinical education, healthcare partnerships, or academic liaison roles. Strong knowledge of nursing education standards and clinical compliance requirements. Excellent communication, negotiation, and relationship-building skills. Ability to manage multiple priorities and meet deadlines.

Benefits: Competitive total compensation package. Comprehensive health, dental, and vision insurance. Retirement savings plan. Generous paid time off and holidays. Professional development opportunities.