Hotel front office supervisor

The hotel front office supervisor oversees daily front desk operations, trains and leads staff, and ensures high guest satisfaction.

Staff Supervision:

Manage front desk team schedules, assign daily tasks, and monitor staff performance.

Guest Service & Resolution:

Greet guests, manage check-ins and check-outs, and resolve escalated guest complaints.

Operations & Training:

Train new hires, enforce hotel standards, and coordinate with housekeeping and maintenance departments.

Financial Duties:

Reconcile cash drawers, audit shift reports, and verify billing accuracy.

Education:

High school diploma or equivalent; a hospitality management degree is preferred.

Experience:

1 to 3 years of front desk or guest service experience, including prior leadership or supervisory training.

Skills:

Strong communication, problem-solving, organization, and proficiency in hotel Property Management Systems (PMS).

Availability:

Flexibility to work varied shifts, including weekends, nights, and holidays.