POSITION SUMMARY:

This is a multi-faceted position requiring expertise in a variety of areas within Health Information. Under the direction of the Health Information Director, in addition to regular work responsibilities, the HIOC assists the HI Director with the management and day-to-day departmental operations of the Health Information Department consistent with FRTH policy and procedure, standards of accreditation, regulatory agencies and requirements of the health care system.

ESSENTIAL FUNCTIONS:

1. Under direction of the HI Director, ensure Health Information staff observes FRTH policies and procedures, standards of accreditation, regulatory agencies and requirements of the health care system.
2. Responsible for working with HI Director on subpoenas and requests for information (ROI) received by the department to ensure timeliness of completion.
3. Assist HI Director in monitoring department process and flow based on assigned duties; ensuring overall productivity is maintained and staff’s performance meets department/FRTH goals and objectives. Monitors accuracy of work performed by Health Information staff.
4. Support internal departments and staff by responding to and resolving issues/concerns. Uphold compliant environment and communication with internal, external and community associates.
5. Plan, organize and assignment of work duties as necessary; support team in meeting goals and deadlines. Train new staff assigned to the department.
6. Ensure time targets are met, i.e. chart completion, physician/clinical signatures, document turnaround, and visit closures.
7. Provide customer service to patients and FRTH staff who present to request information from HI.
8. Review patient records for timeliness, completeness, accuracy, and appropriateness of health data. Input missing data as appropriate.
9. Communicate with providers, and other clinical staff, regarding deficiencies found on visit records, maintain log of communications and ensure deficiencies are corrected.
10. Enter patient health data in Electronic Health Record accurately and assist with scanning when necessary.
11. Route documents to the appropriate clinician's electronic desktop for signature, as required.
12. Ensure phone calls within the department are answered within three (3) rings and voice mails addressed in a timely manner.
13. Meets or exceeds established productivity standards while achieving or exceeding established requirements for accuracy.
14. Maintains organization of patient health data in electronic systems.
15. Routes health record requests to Release of Information (ROI) Associate.
16. Maintains complete confidentiality of all patients’ medical information.
17. Follows up on aged consults pursuant to policy guidelines.
18. Assists in the uploading of transcription into the EHR.
19. At the time of hire, each employee will meet with their supervisor to set measurable goals and objectives that are a requirement for the position. These measurables will be monitored by the supervisor and reviewed during the introductory period. They will also be utilized in the annual performance evaluation. The measurables may change from year to year. The supervisor is responsible to notify the employee of any new measurables at the time of the performance review.

ADDITIONAL RESPONSIBILITIES:

1. Attend such trainings, meetings, and conferences as required by department and agency.
2. Participates in quality improvement activities of the organization in order to integrate the use of EHR into the systems of the organization.
3. Serves as supervisor under HI Director as required.
4. Learn and implement electronic health information functions as they continue to evolve.
5. Assist with a variety of duties in order to meet the needs of the department on an as needed basis.
6. Assist in cross-training of staff and willingness to cover other department positions, as necessary.

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Ability to communicate clearly and concisely.
2. Ability to establish and maintain effective working relationships with the public and staff in person and over telephone.
3. Ability to work independently on a variety of tasks.
4. Ability to meet deadlines and assigned projects in a timely, efficient manner.
5. Ability to maintain a professional attitude and appearance at all times.
6. Demonstrate awareness, sensitivity and appreciation of Native American culture, traditions, customs and socioeconomic needs.
7. Knowledge of medical terminology and medical office procedures.
8. Pleasant personality, positive attitude and manner.
9. Ability to operate computer and office equipment sufficiently to perform job duties.
10. Ability to work under stressful conditions and time constraints.
11. Knowledge of modern office equipment such as POS, copier, fax, computer and Internet.
12. Ability to arrive at work promptly and attend work on a regular basis.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent.
2. Five (5) years experience in clinical software and applications support in the healthcare industry, NextGen experience preferred.
3. At least four (4) years experience with workable medical record knowledge as it applies to EHR software packages.
4. Three years’ experience working with ROIs and health record subpoenas – Grade 9.
5. Working knowledge of computer systems.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, stoop, kneel or crouch; and talk and hear within normal range. The employee is frequently required to stand, walk, sit, climb, or balance and use taste and smell senses. The employee must regularly be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position is physically and emotionally challenging. There is a high degree of stress. Ability to deal with time constraints and emotional stress and exposure to body fluids and viruses are also essential functions of this job.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to odors and airborne particles. The noise level in the work environment is usually moderate.

Feather River Tribal Health, Inc. is a drug and alcohol-free workplace. As a federally funded Tribal Health Program, FRTH must comply with Executive Order No. 12564 (Sept. 15, 1986)(51 F.R. 32889 (requiring a Drug Free Workplace) and the Drug Free Workplace Act of 1988 (U.S.C. 8101-8106). As such, FRTH does require drug testing at the time of hire and upon reasonable suspicion after hire. All FRTH employees are required to comply with FRTH’s drug free workplace policies and applicable federal laws as a condition of employment.

Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U. S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).

Compensation & Benefits:

• Hourly Rate: $35.00- $36.41 depending on experience
• Health Insurance: Employer-paid medical coverage starting the month after hire for all tiers — Self, Self + One, and Self + Family
• Dental & Vision: 100% employer-paid for employee-only coverage; additional family coverage available at a competitive rate
• 401(k) Plan: Available immediately upon hire with a 4% employer match
• Life Insurance: $20,000 employer-paid policy for full-time employees, with options to purchase additional coverage
• Paid Time Off: Vacation begins accruing on your first day — up to 80 hours annually
• 14 Paid Holidays
• Loan Repayment Assistance Available