Health Center Manager

Pembroke Pines, FL

About the Role

A growing multi-site primary care organization is seeking an experienced Health Center Manager to oversee daily operations for a busy outpatient medical office in Pembroke Pines. This role is responsible for driving operational efficiency, supporting providers and staff, improving the patient experience, and ensuring the clinic operates smoothly day-to-day. The ideal candidate is highly organized, hands-on, bilingual in English and Spanish, and experienced managing teams within a healthcare setting. This individual should be comfortable balancing patient service, staff accountability, operational metrics, recruiting support, and compliance responsibilities.

Responsibilities

• Oversee daily clinic operations including front desk, medical assistants, patient flow, and scheduling
• Supervise and support clinic staff while maintaining accountability for performance and attendance
• Ensure a high-quality patient experience and resolve escalated patient concerns professionally
• Monitor clinic KPIs including patient wait times, scheduling efficiency, no-show rates, provider productivity, and patient satisfaction
• Partner with leadership to improve operational workflows and clinic performance
• Assist with hiring, onboarding, scheduling, and training of new employees
• Support provider onboarding and operational readiness
• Coordinate with billing, credentialing, and administrative teams to ensure operational continuity
• Maintain compliance with company policies, healthcare regulations, and clinic standards
• Monitor office supply inventory and vendor coordination
• Support implementation of new operational initiatives, systems, and process improvements

Qualifications

• 3+ years of healthcare office management or clinic operations experience
• Experience managing staff within a medical office, primary care clinic, or outpatient setting
• Strong leadership and conflict resolution skills
• Bilingual English/Spanish required
• Knowledge of healthcare operations, scheduling, insurance workflows, and patient coordination
• Comfortable working in a fast-paced, high-volume environment
• Strong organizational and multitasking abilities
• Proficiency with EMR systems and Microsoft Office
• Experience supporting Medicare Advantage populations preferred

Preferred Background

• Primary care or multi-site healthcare experience
• Experience with KPI management and operational reporting
• Recruiting, onboarding, or HR coordination experience
• Understanding of compliance and operational best practices in outpatient healthcare

Key Performance Indicators (KPIs)

• Patient satisfaction scores
• Patient wait time reduction
• Staff retention and attendance
• Scheduling accuracy and provider utilization
• Front desk productivity and patient throughput
• Reduction in operational issues and escalations
• Timely onboarding and staffing support

Schedule

Full-time Monday through Friday

Location

Pembroke Pines, Florida