Hardware server configuration manager

Job Description

Network Printer Configuration & Management

Deploy, configure, and maintain network printers and multi-function devices (MFDs) across local area networks (LANs).

Manage network print queues and configure print servers to ensure seamless user access and optimal print traffic routing.

Configure dynamic and static IP addressing for print devices, utilizing DHCP reservations to maintain consistent network visibility.

Troubleshoot printer connectivity issues, resolving network address conflicts, offline statuses, and data transmission errors.

Implement secure printing protocols and update printer firmware regularly to protect sensitive network endpoints.

Ticket Resolution & Team Collaboration

Collaborate closely with queue managers and technician teams to triage, assign, and resolve hardware and network printer tickets efficiently.

Drive timely ticket resolution in accordance with established Service Level Agreements (SLAs) and internal performance benchmarks.

Provide clear technical escalations and documentation to ensure seamless handoffs between helpdesk staff and specialized engineering groups.

Participate in regular queue reviews and team syncs to identify systemic hardware or network issues and implement permanent fixes.

Configuration & Hardware Management

Update, manage and maintain comprehensive hardware and software configurations across all deployment environments to ensure system consistency.

Configure, test, and deploy physical hardware devices according to strict technical specifications and operational standards.

Establish and enforce configuration management baselines, tracking all modifications through formal change control processes.

Firmware & Security Updates

Schedule, coordinate, and execute firmware updates across distributed hardware networks, minimizing downtime and operational impact.

Oversee the lifecycle of digital certificates, including timely renewals, installations, and key management to maintain uninterrupted security.

Monitor system vulnerabilities and proactively deploy critical patches, hotfixes, and firmware upgrades to mitigate security risks.

Attention to Detail & Quality Assurance

Demonstrate meticulous attention to detail by maintaining flawless configuration logs, asset inventories, and deployment documentation.

Perform rigorous validation testing post-deployment to verify that hardware configurations and firmware updates meet quality benchmarks.

Audit existing systems regularly to identify, troubleshoot, and resolve configuration drift or unauthorized changes.