Guidewire PolicyCenter QA Analyst – (P&C) Insurance

Domain Property Casualty PC Insurance Platform Guidewire PolicyCenter Overview

We are seeking an experienced Quality Assurance QA experience to support a Property Casualty Insurance client. The ideal candidate will possess deep domain expertise in PC Insurance, strong hands-on experience with Insurance Personal Auto/Commercial Guidewire PolicyCenter, and a proven track record in testing, production support, and stakeholder management. This role requires close collaboration with business stakeholders, leadership teams, offshore development teams, BSA, DEV, QA teams, and support teams to ensure successful delivery of business solutions and ongoing production support.

Note: Candidate must be willing to work onsite at the client office in Jacksonville, FL.

Key Requirements

• Deep expertise in Property Casualty PC Insurance
• Extensive hands-on experience with Guidewire PolicyCenter
• Strong Functional and Quality Assurance experience
• Experience with Requirements analysis to prepare test cases and scenarios
• Backlog management and prioritization
• Production support
• Solution delivery
• User Acceptance Testing (UAT)
• System Integration Testing (SIT)
• Excellent stakeholder management and communication skills
• Ability to communicate business requirements, project status, risks, and delivery updates effectively
• Strong relationship-building skills with business users and leadership
• Experience collaborating with offshore development QA and support teams
• Must be able to work from the Jacksonville client office

Qualifications

• Experience: Bachelor's Degree required and/or MBA preferred
• Minimum 4 years of experience as a QA on technology-driven projects
• Broad and deep understanding of the Property & Casualty Insurance industry
• Experience working independently as well as within cross-functional teams
• Prior software engineering or development experience is a plus
• Experience integrating and configuring packaged solutions is preferred
• Insurance certifications are a plus
• Experience in production support environments
• Experience with Guidewire implementations, enhancements, and support projects preferred

Responsibilities

• Quality Assurance & Testing
• Review requirements and create comprehensive test scenarios and test cases
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing activities
• Analyze document BRDs, use cases, process flows, and other modeling/documentation techniques
• Assess the impact of changing business requirements on project scope and delivery
• Work with business stakeholders to rationalize and prioritize tasks
• Validate delivered solutions against business requirements
• Identify, document, and track defects through resolution
• Collaborate with development teams to ensure quality deliverables

Stakeholder Delivery Management

• Partner with business users, leadership, and project teams to ensure successful delivery
• Facilitate meetings and workshops between IT and business stakeholders
• Communicate project status, risks, issues, and dependencies proactively
• Support backlog grooming, prioritization, and release planning activities
• Collaborate closely with offshore development QA and support teams

Production Support

• Provide production support and incident status
• Coordinate defect triage and resolution activities
• Assist in replicating issues and implementation of corrective actions
• Support post-production validation and stabilization activities

Preferred Skills

• Guidewire PolicyCenter Configuration and Functional Knowledge
• Agile/Scrum Methodology
• Jira, Confluence, ServiceNow or similar ALM tools
• Business Process Modeling
• Test Management Tools
• Requirements Traceability and Backlog Management