Job Details:

Job Location: Lee Canyon Resort - Las Vegas, NV

Position Type: Seasonal

Salary Range: Undisclosed

Job Shift: Any

POSITION: Guest Services I

Summary

The Guest Services I is the primary frontline point of contact for mountain visitors. This position focuses on providing exceptional customer service, answering inquiries across multiple channels, executing daily retail/ticket transactions, and maintaining routine kiosk hardware operations.

Responsibilities:

Guest Engagement & Frontline Support:

• Serve as the primary point of contact, delivering exceptional in-person customer service for all guest inquiries.
• Answer high-volume incoming phone calls and respond to customer emails promptly and professionally.
• Provide comprehensive, up-to-date knowledge regarding the mountain, resort amenities, day tickets, season passes, rental equipment, and ski school lessons.
• Assist with the lost and found process, including intake, logging, storage, and returning items to guests.

Transactions & Account Management:

• Process and manage reservations for rental equipment and ski school lessons across both online and in-person channels.
• Assist customers with basic account access, including login troubleshooting and online portal navigation.
• Facilitate standard season pass transactions and assist guests with payment plan processing.

Kiosk & Hardware Operations:

• Print and issue guest passes both manually at the front desk and via self-service kiosks.
• Maintain kiosk operations by regularly restocking pass inventory and keeping stations operational.

Qualifications:

• Excellent people skills with a passion for winter sports and mountain recreation.
• Self-motivated, dependable, and able to work effectively with others.
• Strong attention to detail, organizational skills, and basic math/POS abilities.
• Willingness to develop new skills and adapt to changing needs.

Physical Requirements:

• Stand for extended periods (up to 8 hours).
• Lift and carry up to 25 lbs frequently and up to 50 lbs occasionally over distances up to 50 yards.
• Perform physical activities such as bending, squatting, kneeling, climbing, reaching, and shoveling snow.
• Work outdoors in variable weather, including temperatures below 32°F.