Guest experience ambassador 2 - guest experience - pt - variable

Position Status:

Part time

Shift:

Variable Less than 12 hour shift (United States of America)

Hours per week:

13.5

Job Information

Exemption Status: Non-Exempt

A Brief Overview

The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance and Valet Services.

Education Qualifications

High School Diploma / GED Preferred

Experience Qualifications

Must be 18 years old at time of hire. Required
Experience in a customer service-related job. Required
Experience in a patient care. Preferred
Experience driving vehicles with both manual and automatic transmission. Preferred

Licenses and Certifications

Drivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review. Required

What you will do

• Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
• Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
• Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
• Collect and accurately label keys belonging to guests to ensure their proper return. Handle Valet operations as needed including Operate vehicles safely and responsibility. Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss. Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers
• Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
• Assist in offering and helping to carry guests belongings.
• Maintain a well-kept lobby.
• Provide routine sanitation of wheelchairs and other high touch surfaces.
• Contact Security Department if a guest becomes injured.
• Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
• Communicate any concerns to Supervisor.

Travel Requirements

10%

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
Stable access to electricity and a minimum of 25mb upload and internet speed.
Dedicate full attention to the job duties and communication with others during working hours.
Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote

Scope

No Supervisory Responsibility

No Budget Responsibility No Budget Responsibility

Physical Demands

Balancing: Occasionally 1-3 Hours
Carrying: Frequently 3-5 Hours
Climbing (Stairs): Frequently 3-5 Hours
Crouching: Frequently 3-5 Hours
Driving (Automatic): Continuously greater than 5 hours
Driving (Standard): Continuously greater than 5 hours
Eye/Hand/Foot Coordination: Continuously greater than 5 hours
Feeling: Rarely less than 1 hour
Grasping (Fine Motor): Continuously greater than 5 hours
Grasping (Gross Hand): Continuously greater than 5 hours
Handling: Continuously greater than 5 hours
Hearing: Continuously greater than 5 hours
Kneeling: Frequently 3-5 Hours
Lifting: Frequently 3-5 Hours up to 25 lbs
Operate Foot Controls: Continuously greater than 5 hours
Pulling: Continuously greater than 5 hours up to 25 lbs
Pushing: Continuously greater than 5 hours up to 25 lbs
Reaching (Forward): Continuously greater than 5 hours up to 25 lbs
Reaching (Overhead): Continuously greater than 5 hours up to 25 lbs
Repetitive Motions: Continuously greater than 5 hours
Sitting: Continuously greater than 5 hours
Standing: Continuously greater than 5 hours
Stooping: Frequently 3-5 Hours
Talking: Continuously greater than 5 hours
Walking: Continuously greater than 5 hours

Physical Demand Comments:
The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs.

Working Conditions

Combative Patients: Frequently 3-5 Hours
Extreme Temperatures: Frequently 3-5 Hours
Infectious Diseases: Occasionally 1-3 Hours
Noise/Sounds: Continuously greater than 5 hours
Other Atmospheric Conditions: Continuously greater than 5 hours
Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
Hazards (other): Rarely less than 1 hour
Vibration: Rarely less than 1 hour
Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.