Job Summary:

As the General Manager, you are the heartbeat of your store — responsible for leading operations, inspiring your team, and ensuring that every Guest experience reflects the Global brand promise. You’ll oversee all aspects of business performance, including sales growth, profitability, staffing, training, compliance, and community engagement. This is a hands-on leadership role for someone who thrives on connection — with Guests, team members, and the local community. You’ll cultivate an environment where hospitality and operational excellence go hand-in-hand, ensuring that your store operates efficiently, safely, and successfully every single day.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description:

Leadership & Culture

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower your management and associate teams to deliver exceptional Guest service and operational performance.
• Build a culture rooted in collaboration, accountability, and hospitality.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.

Guest Experience & Community Engagement

• Ensure every Guest receives an outstanding experience characterized by warmth, attentiveness, and genuine connection.
• Lead your team to consistently deliver best-in-class service and maintain impeccable store presentation.
• Resolve Guest concerns promptly, using feedback as an opportunity for growth and improvement.
• Represent Global within the community — building relationships, supporting local initiatives, and promoting the brand’s commitment to Local and Community.

Operational & Financial Management

• Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and operating costs effectively.
• Analyze sales reports, expense summaries, and performance metrics to identify opportunities for improvement.
• Develop and execute action plans to achieve revenue, margin, and profitability goals.
• Ensure compliance with all company systems, procedures, and audit standards.
• Maintain operational excellence through proactive planning and problem-solving.

Food Service & Merchandising

• Oversee all aspects of food service — including preparation, presentation, and freshness of menu and grab-and-go offerings.
• Ensure strict adherence to food safety, sanitation, and allergen control procedures.
• Collaborate with culinary and merchandising teams to drive innovation, optimize product mix, and maintain visual appeal.
• Monitor quality and freshness of all products to meet or exceed Guest expectations.
• Maintain food safety standards, and have or obtain ServSafe training and certification at the time of or within 90 days of site assignment.

Safety, Compliance & Facility Management

• Ensure a safe and secure environment for Guests, associates, and vendors at all times.
• Enforce compliance with health, sanitation, OSHA, and environmental guidelines.
• Conduct regular safety and maintenance inspections and coordinate timely repairs.
• Lead safety training, emergency preparedness, and compliance initiatives across the store.

Additional Job Description:

This position requires ServSafe, or other approved Food Safety Certification, within 90 days of employment or promotion.

Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership preferred.

Demonstrated success in team leadership, operations management, and financial performance.

Strong business acumen with the ability to interpret data and make strategic decisions.

Excellent interpersonal and communication skills.

Proven ability to foster teamwork, motivate others, and resolve conflict effectively.

Strong understanding of food safety, merchandising, and guest service standards.

Tech-savvy and proficient with POS systems, reporting tools, and standard office software.

Flexible availability, including nights, weekends, and holidays as needed.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds using proper lifting techniques.
• Frequent standing, walking, bending, and reaching throughout shift.
• Ability to traverse all areas of the store.
• Occasional desk/computer tasks may be required.
• Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
• Frequent exposure to cold, heat, wet surfaces, and food allergens.
• Standing, bending, and lifting throughout shift.
• Use of food service equipment and point-of-sale systems.
• Fast-paced retail environment requires attention to detail and accuracy.

High School Diploma or Equivalent

Pay Range:

$45,000.00 - $81,972.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.