JOB DESCRIPTION

As Fulfillment and Operations Enablement Manager, you will shape and advance Best Buy's F&O strategy by leading initiatives that improve customer experience, strengthen operational performance, and build organizational capabilities. In this role, you will turn strategy into operational planning. You will bring clarity to ambiguity, translating complex opportunities into actionable plans and measurable outcomes. You will challenge assumptions, identify risks and dependencies, and help leaders make informed decisions. By building strong cross-functional partnerships across the enterprise, you will advance strategic priorities and accelerate business results.

What you’ll do

• Lead strategic initiatives from planning through delivery, ensuring customer, operational, and organizational outcomes across Fulfillment & Operations.
• Apply enterprise thinking to identify cross-functional impacts, align stakeholders, and connect priorities to drive business outcomes.
• Create and maintain executive-ready materials, including strategy presentations, business reviews, roadmaps, scorecards, and performance updates.
• Leverage data and insights to identify trends, uncover opportunities, and inform recommendations for leadership decision-making.
• Identify, engage, and leverage enterprise experts and functions to support effective and sustainable change.
• Lead others through the change process and help them understand the value and opportunity of the change.
• Anticipate and proactively adapt when priorities evolve, shift or when dealing with ambiguous situations.

Basic qualifications

• 5 years of experience in strategy, business operations, consulting, program management, or a related field.
• Demonstrated curiosity and a growth mindset, with a willingness to challenge assumptions, ask thoughtful questions, explore new ideas, and continuously seek opportunities to improve processes, performance, and customer outcomes.
• Strong collaboration, communication, problem-solving, and influencing skills, with exceptional attention to detail.

Preferred qualifications

• Bachelor’s degree in business management, supply chain management, or project management.
• 1 year of experience in a large global consumer-oriented business in the retail industry, supply chain, consulting, and/or a multi-channel/multi-brand business.
• Experience leveraging AI-powered productivity tools, such as Microsoft Copilot.

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary here.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide here.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.