Position Summary

The Front Office Receptionist plays an important role in creating a welcoming and professional experience for patients while supporting the daily operations of Pearl Health Clinic. This position is responsible for front office administrative duties, appointment coordination, patient communication, payment collection, and maintaining accurate patient records.

The ideal candidate is dependable, organized, customer-focused, and able to work effectively in a fast-paced healthcare environment. Success in this role requires professionalism, attention to detail, adaptability, and a commitment to teamwork and continuous learning.

Responsibilities – Front Office Specialist

• Greet patients and assist with check-in and check-out while providing courteous, professional customer service.
• Schedule, reschedule, and confirm appointments, including contacting all new patients before their first visit.
• Coordinate provider schedules and communicate appointment changes as needed.
• Collect copayments, outstanding patient balances, and delinquent account payments in accordance with clinic policies.
• Verify and update patient demographics, insurance information, contact details, and required documentation.
• Review patient chart notes and alerts to ensure required information is obtained and documented.
• Process internal and external referrals and route them to the appropriate department or provider.
• Manage incoming faxes, scan documents into patient charts, and distribute information to the appropriate personnel.
• Maintain a clean, organized, and professional reception area.
• Protect patient confidentiality and comply with HIPAA, applicable Idaho regulations, and Pearl Health Clinic policies and procedures.
• Resolve routine issues within the scope of the position and escalate concerns when appropriate.
• Participate in required training and develop the knowledge and skills necessary to support front office operations.

Schedule and Location Requirements

• Occasional coverage at other Pearl Health Clinic locations based on operational needs.
• Flexibility to rotate schedules between clinic locations as needed.
• Availability for occasional Saturday shifts as part of a rotating schedule.

About Pearl Health Clinic

At Pearl Health Clinic, our front office team helps ensure patients feel welcomed, supported, and informed throughout their care experience. We value professionalism, teamwork, accountability, and a commitment to providing quality service to the patients and communities we serve.

We are looking for someone who takes pride in their work, enjoys helping others, and is eager to contribute to a collaborative healthcare team.

Requirements

Competencies and Qualifications

• High school diploma or equivalent.
• Excellent interpersonal, verbal, and written communication skills, including professional telephone etiquette and active listening.
• Strong customer service skills and a commitment to providing a positive patient experience.
• Effective time-management and organizational skills, with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong attention to detail and accuracy when handling patient information, documentation, and administrative tasks.
• Ability to understand and follow directions, policies, procedures, and established workflows.
• Ability to work independently and collaboratively as part of a team.
• Professionalism, dependability, and flexibility when responding to changing priorities and clinic needs.
• Problem-solving skills and the ability to recognize concerns, exercise sound judgment, and seek guidance when appropriate.
• Commitment to maintaining confidentiality and handling sensitive patient information appropriately.
• Willingness to learn new processes, accept feedback, develop additional skills, and assist coworkers as needed.