Front office manager

Job Details:

Job Location: Karim's Hospitality Inc - Niles, IL

Salary Range: $20.00 - $24.00 Hourly

Now Hiring: Front Office Manager

Are you a passionate hospitality professional with strong leadership skills and a commitment to exceptional guest service? Join our team at Holiday Inn Express in Niles! Conveniently located approximately 20 minutes from O’Hare International Airport and 30 minutes from downtown Chicago, our hotel is looking for an experienced and motivated Front Office Manager to lead our front office team and create outstanding guest experiences.

As Front Office Manager, you will oversee all front office operations, including reservations, guest services, and employee scheduling. You will play a key role in ensuring that every guest receives a warm welcome, exceptional service, and a memorable experience from check-in to check-out. This is an excellent opportunity for a hands-on leader who enjoys developing team members, making decisions, and contributing to the success of a growing hospitality company, with opportunities for career advancement within the organization.

Key Duties and Responsibilities

• Oversee daily front office operations, including reservations, check-in, check-out, and guest services.
• Ensure front office team members are properly trained on hotel systems, security procedures, service standards, and quality expectations.
• Deliver a warm welcome and ensure prompt, professional, and efficient service for every guest.
• Conduct regular inspections of the front office and public areas, promptly addressing any deficiencies.
• Review billing instructions and guest credit arrangements to ensure compliance with hotel credit policies and secure handling of all transactions.
• Manage daily staffing needs, prepare schedules, assign responsibilities, and ensure appropriate front desk coverage.
• Establish performance goals and support team members through coaching, mentoring, training, and regular feedback.
• Address guest concerns and team conflicts professionally while maintaining high service standards.
• Lead by example and maintain a visible, hands-on presence in daily operations.
• Serve as Manager on Duty when needed and perform additional responsibilities as assigned.

Qualifications:

• Minimum of 3 years of front office and/or hotel management experience.
• Previous hospitality guest service experience.
• Proven leadership or supervisory experience, preferably in a hotel environment.
• Strong computer skills and the ability to learn hotel property management systems.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
• Strong commitment to guest satisfaction and service excellence.
• Flexible availability to work evenings, weekends, and holidays as needed.
• A proactive, hands-on leadership style with the ability to motivate and develop a team.

Why Join Lakhani Hospitality?

Lakhani Hospitality is a family-owned and operated hospitality company with six properties throughout the Chicagoland area. We are passionate about providing comfortable, high-quality accommodations for our guests while creating a positive, supportive work environment for our associates. As our company continues to grow, we are looking for dedicated hospitality professionals who share our commitment to exceptional service, teamwork, and operational excellence.

Ready to take the next step in your hospitality career? Join the Lakhani Hospitality team and help us create exceptional guest experiences every day!