Front office manager

Job Details:

Job Location: Kimpton Era - New York, NY

Position Type: Full-Time

Education Level: Not Specified

Salary Range: $75000.00 - $85000.00

Job Shift: Variable

Overview:

The Front Office Manager is a pivotal leadership role responsible for overseeing the daily operations of the hotel's front desk and guest services departments. This position is critical in ensuring an exceptional guest experience from arrival to departure.

Key Responsibilities:

• Operational Oversight: Direct and supervise all front office operations, including check-in/check-out, and guest services.
• Team Leadership & Growth: Recruit, onboard, train, and nurture a high-performing front office team.
• Guest Experience & Satisfaction: Champion a guest-centric culture, ensuring all team members are empowered to deliver personalized and memorable experiences.
• Financial Management: Contribute to the development and management of the front office budget.
• Collaboration & Communication: Work closely with the Director of Operations on strategic initiatives, operational improvements, and problem-solving.

Qualifications:

Minimum of 3-5 years of previous experience in Front Office Operations, with at least 2 years in a supervisory or management role within a full-service hotel or large hospitality environment.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies.

Typical Compensation Range: Base Salary: $75K - $85K

Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.