Front Desk Receptionist

Reports to: Store Manager

FLSA Status: Non-Exempt

Department: Retail

Location: 5210 S Priest Drive, Guadalupe, Arizona 85283

Pay Range: $15.50 per hour

Position Summary:

The Front Desk Receptionist is responsible for creating a positive first impression by providing exceptional customer service while ensuring all guests are checked in accurately and compliantly. This role supports the day-to-day operations of the dispensary by verifying customer information, processing transactions, maintaining compliance with Arizona cannabis regulations, and contributing to a welcoming, organized, and professional retail environment.

Responsibilities:

Daily tasks:

The exact work you do.

Guest Experience:

Welcome guests, verify identification and patient status, answer general questions, and create a positive first impression.

Customer Check-In:

Verify guest eligibility, report patient allotments using the POS system, and direct guests to the appropriate team member for assistance.

Compliance:

Follow Arizona cannabis regulations and company policies while ensuring accurate patient verification and secure front desk operations.

Cash Handling:

Process transactions using the Point-of-Sale (POS) system, accurately handle cash payments, and reconcile the cash drawer at the end of each shift.

Front Desk Operations:

Maintain a clean, organized, and professional front desk and lobby while supporting other departments as business needs require.

Goals:

• Deliver an exceptional guest experience.
• Maintain accurate patient check-in and verification.
• Ensure cash handling accuracy and balanced daily reconciliation.
• Maintain compliance with Arizona cannabis regulations and company policies.

Supervisory Responsibilities:

None

Qualifications:

• 1+ year of customer service or receptionist experience preferred.
• Cash handling experience preferred.
• Strong computer skills, including Point-of-Sale (POS) systems and GoogleSuite.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Must be 21+ and possess (or be able to obtain) an Arizona Facility Agent Card.

Physical Requirements:

Sitting, standing, walking, and interacting with guests for long periods of time.

Work Environment:

The environment can be loud.

Atmosphere & Pace: Fast-paced and guest-focused. Staff must remain organized, professional, and adaptable while managing high guest volume and supporting daily dispensary operations.

Equal Opportunity Employer Statement:

Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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