We are seeking an experienced and motivated Food & Beverage Manager to oversee all aspects of the food & beverage department including banquet, bar, and concession stand service.
Key Responsibilities:
- Guest & Event Services
- Tailor weekly food & beverage menus to confirm profitability, seasonality, and alignment with customer preferences.
- Develop event-specific food and beverage plans based on event type, anticipated attendance, service locations, staffing needs, menu offerings, equipment, and operational requirements.
- Schedule and supervise food & beverage team to support event requests and department needs.
- Oversee service areas during events, ensuring efficient daily operations.
- Maintain a visible, hands-on presence during events and actively assist with operational needs, troubleshooting, staffing, and guest service as needed.
- Create clear guidelines for team members to resolve customer issues, not exceed wait times, and maintain consistent food quality & safety.
- Communicate daily shift goals to focus team member efforts on event and department tasks in order of priority.
- Conduct post-event reviews to evaluate sales, staffing, product usage, guest feedback, operational challenges, and opportunities for improvement.
- Team Management
- Assist with recruiting, onboarding, and overseeing ongoing training of FT/PT staff as needed for the department to ensure smooth daily operations and consistent service.
- Develop staffing plans based on event attendance, operating hours, service locations, and anticipated business volume that meet the Promoter’s request.
- Maintain high standards of food quality, sanitation, and customer service.
- Obtain and oversee staff certification requirements.
- Department Organization
- Monitor cost control through inventory, labor levels, menu planning, and portion control.
- Manage department financial performance, including revenue, food and beverage costs, labor costs, inventory, waste, item pricing.
- Review sales, labor, inventory, and other financial reports to identify trends, control costs, and improve department performance.
- Oversee purchasing, product ordering, inventory levels, storage, receiving, and distribution of food, beverage, and operating supplies.
- Evaluate all work orders for food & beverage needs at each event, meet with event promoters when necessary to review event needs, menu choices, special requests, or dietary restrictions.
- Align with other departments including Operations, Cleaning, Marketing, Ticketing, and Sponsorships to facilitate superior guest experiences.
- Supplier Management & Compliance
- Maintain strong vendor and supplier relationships to lower procurement costs, obtain donations of equipment, and secure free training/consulting.
- Collaborate with sponsorship manager to obtain trade partnerships for large scale events.
- Ensure compliance with local health department standards and liquor laws.
Qualifications
Required Qualifications:
- Authorized to work in the U.S. without sponsorship.
- Must pass background and reference checks.
- Valid Driver’s License and reliable transportation.
- High School Diploma or equivalent.
- Flexible availability including nights, weekends, and holidays.
- Proactive and independent problem-solving ability.
- Strong leadership, organization, and ability to multi-task in a fast-paced environment.
- Customer service focus and professional communication.
- Microsoft Office Suite proficiency (Outlook, Teams, Excel, Word, and PowerPoint).
- Minimum of 1 years’ experience in food service, event management, leadership or a combination thereof.
- Understanding of diverse F&B service formats (e.g., fast food, catering, bars).
- Supervisory experience in high-volume environments.
- Required local permits (Food Protection Manager Permit and Responsible Alcohol Service Certification) at time of hire.
Preferred Qualifications:
- Degree in hospitality, communication, business management, or related field.
- Familiarity with Clover point-of-sale (POS) system and inventory software.
Physical/Environmental Requirements:
- Ability to sit for long periods of time to work at desk.
- Comfortable standing or walking long hours during events, both indoors and outdoors.
- Lift up to 50 lbs. with or without accommodation during setup/service of events.
Professional Expectations:
- Maintain punctual, reliable attendance.
- Adhere to dress code and represent SGEC professionally.
- Delivery excellent customer service at all times.
- Demonstrate a hands-on leadership approach and willingness to assist with operational needs during events.
- Communicate respectfully and collaborate across departments.
- Follow SGEC policies, use technology responsibly, and protect organizational assets.
Safety Requirements:
- Uphold workplace safety standards and emergency procedures.
- Follow all safety protocols and use PPE when necessary.
- Report all incidents, unsafe conditions, and equipment issues promptly.
Benefits Include:
- Medical, dental, and vision insurance.
- Short- and long-term disability.
- FSA and life insurance options.
- Paid holidays and PTO (Vacation/Sick).
- Simple IRA retirement plan with 3% match.
- Free uniforms.
- Complimentary meals and fountain beverages during café operation.
- Free event access (where permitted).
Equal Opportunity Employer: Sandhills Global Event Center is proud to be an Equal Opportunity Employer, committed to creating an inclusive and respectful workplace. Accommodations are available upon request.
