Our Mission

We are a true partner in our communities by ensuring people feel seen, heard, and valued. We move beyond the transactional-based experience to foster relationships with genuine care and exceptional service.

Job Summary

As a Financial Center Representative Float (FCR), you support Riverview Bank’s branch network by providing consistent, professional client service and reliable operational support wherever coverage is needed. This role requires flexibility, accuracy, strong communication, and the ability to quickly adapt to different branch teams, workflows, and client needs.

In this role, you process deposits, withdrawals, payments, account requests, and other financial transactions with accuracy and care. You help clients feel welcomed and supported while maintaining cash-handling, security, confidentiality, and compliance standards.

Beyond transactions, you help clients achieve their financial goals through personalized guidance, trusted advice, and exceptional service. In this relationship-focused role, you represent Riverview Bank’s mission, vision, and values in every interaction while fostering a welcoming, professional environment built on integrity, community, and excellent client care.

As the role progresses, responsibilities expand through greater independence, operational complexity, relationship-building, digital banking support, and the ability to serve as a resource to branch teams across multiple locations.

Why This Role Matters

This role is essential to maintain consistent client service, operational accuracy, and branch support across Riverview’s financial center network. As a Financial Center Representative Float, you help ensure clients receive dependable service and branch teams have reliable support when coverage needs arise.

By moving between locations, you bring flexibility, consistency, and stability to teams by changing staffing needs, client volumes, and operational priorities. Your ability to quickly adapt, follow procedures, and deliver a strong client experience helps protect the trust clients’ place in Riverview.

This position also supports relationship growth by helping clients feel welcomed, heard, and connected to solutions that support their financial goals. The role strengthens branch performance, reinforces operational standards, and contributes directly to the client-centered culture Riverview is building across its financial centers.

Job Function

Core Purpose: Provide consistent service and routine operational support across multiple branches.

• Deliver welcoming, professional service across assigned branches, resolving standard inquiries and escalating non‑routine issues to leadership.
• Support routine banking transactions while maintaining accuracy, confidentiality, and compliance with bank policies and regulations.
• Engage clients to understand basic needs and refer them to appropriate banking products and services.
• Open consumer new accounts and assist with digital banking enrollment and troubleshooting.
• Adapt quickly to different branch workflows, staffing levels, and client volumes, integrating into teams with minimal direction.
• Maintain a balanced cash drawer, follow security procedures, and remain alert to suspicious activity.
• Prepare required reports and forms accurately and support operational needs, including vault responsibilities after meeting experience and accuracy requirements.
• Demonstrate curiosity and adaptability in using digital tools and AI to enhance work quality and client experience.

Typical Experience

0–6 months of client service experience, preferably including cash handling. Retail banking experience preferred. Combination of work experience and education accepted. Strong client service background helpful. Ability to adapt quickly to different branch environments and workflows. Comfort working in unfamiliar settings with minimal direction.

Education

High school diploma or general education degree (GED).

Knowledge, Skills, and Abilities

Client Service & Communication:

• Provides a consistent and professional level of client service.
• Reads and comprehends simple instructions, short correspondence, and memos.
• Demonstrates professional written and verbal communication.
• Ability to present information in one-on-one and small group situations.

Transaction Accuracy & Math Skills:

• Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
• Detail-oriented with strong organizational skills.
• Ability to compute rates, ratios, and percentages.
• Maintains attention to detail when balancing and posting transactions.

Problem Solving & Reasoning:

• Applies common sense understanding to carry out detailed written or oral instructions.
• Developing ability to deal with standardized problems involving a few concrete variables.

Sales & Product Knowledge:

• Maintains a basic working knowledge of the company’s products and services to address common client inquiries.
• Ability to promote bank products and services through verbal recommendations. Build knowledge of Riverview’s offerings to support client needs.

Technology Skills:

• Uses basic computer skills and business office equipment.
• Learn teller software systems and MS Office for daily tasks.

Professional Standards:

• Demonstrates flexibility in a changing work environment.
• Maintains accuracy, confidentiality, and strong attention to detail.
• Completes required training and apply learning to daily responsibilities.
• Maintains professionalism in client and team member interactions.

Physical Demand

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The salary for this role will be between $19.50 and $21. The specific salary offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.