Field services project manager

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Field Services Project Manager Dedicated Onsite Project Manager — Albany Client Position Summary

The Field Services Project Manager plays a critical role within cb20's Project Management Office (PMO) by serving as the primary on-site strategic partner and single point of contact (SPOC) for cb20's enterprise healthcare client. In this high-impact, customer-facing role, you will lead, plan, execute, and close deskside service initiatives and projects across a main campus and its affiliated regional sites. Your central mission is to drive 'Deskside Service Excellence' and completely protect the client from the operational fatigue of coordinating multi-vendor onsite environments.

Job Title Field Services Project Manager

Location Albany, NY (Onsite dedicated workspace at Albany campus; includes regional practice sites in Saratoga, Glens Falls, and Hudson, NY as needed)

Department Project Management Office (PMO)

Reporting To cb20 PMO Manager

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM (40 hours/week; subject to additional hours based on customer demands)

Employment Type

Full-Time, Salaried (Dedicated On-site Engagement)

Key Duties and Responsibilities

• Governance & Client Relationship Management
• Client Single Point of Contact (SPOC): Serve as the primary strategic interface and SPOC between cb20 and client IT leadership.
• Governance & Stakeholder Communication: Own and facilitate the program's governance structure. Run recurring weekly planning and program status meetings, set stakeholder expectations, and proactively mitigate alignment risks.
• Scope & Financial Management: Maintain, monitor, and report on project schedules, scope, and overall financial health.
• Change Request Management: Identify, assess, and document any requests for changes in project scope.
• On-site Operations & Resource Management
• Day-to-Day Operations Management: Directly manage the day-to-day work, scheduling, and tactical resource allocation of dedicated on-site Level 1 Technicians.
• Task Allocation: Oversee and assign technician tasks across the four core services defined in the program scope.
• Staffing and Churn Mitigation: Directly handle on-site resource management to establish strong institutional knowledge.

Qualifications & Requirements

• Education & Certification: Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field (strongly preferred).
• Professional Experience: Minimum of three (3) years of project management experience, or equivalent, with at least two (2) years dedicated to managing IT Infrastructure and Deskside Support projects.

Work Environment & Physical Demands

Working Hours: Standard 40 hours per week, typically Monday through Friday, 8:00 AM to 5:00 PM. Additional availability outside standard business hours may be required to accommodate critical healthcare operations or major system moves.

Travel: While the role is based out of Albany, periodic travel to regional practice sites is expected to supervise field activities.

Physical Demands: Typically sedentary office environment with frequent onsite movement for walkthroughs and inspections.