Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Dealer Account Representative (DAR) is responsible for ensuring that our client and/or partners are fully equipped to consistently and competitively respond to bids and requests for proposals. They will act as a subject matter expert and provide solicitation/proposal process related expertise. This is a highly networked role responsible for managing assigned customer relationships for MarketSource, with the goal of retaining and growing those customers by providing a personalized experience and promoting MarketSource philosophies. DAR’s will educate customers on the products, services, and channels provided by MarketSource clients and actively seek opportunities to grow the relationship by recommending solutions that will meet the customers’ business needs.

The DAR’s role will include proactively collaborating with teams, clients, customers, and internal departments to ensure that customer expectations are met or exceeded and to proactively identify opportunities for account growth.

Essential Job Functions:

• Act as the primary point of contact for assigned accounts for providing assistance, resolving issues, and facilitating requirements to enhance company’s position in existing and target accounts
• Develop and execute a plan to grow revenue of assigned accounts while seeking new business
• Analyze opportunities, identify key personnel, and develop strong business relationships
• Develop a territory management plan to maximize time with customers
• Develop strategies, proposals, and forecasts
• Seek to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
• Develop and conduct product demonstrations and presentations
• Prepare quotes and customer correspondences
• Utilize online resources to maintain accurate records of calls, customer files, & activity information
• Discuss activities with manager
• Partner with designated representatives on calls for assigned accounts
• Prioritize and identify more critical and less critical activities and tasks; adjusts priorities when appropriate
• Effectively schedule in coordination with peers, clients etc. and allocate time to complete work
• Work with manager to ensure a consistent and effective customer experience, appropriate transaction processing, high customer satisfaction and service levels

Qualifications

Required Knowledge, Skills, and Abilities:

• Self-starter with the ability to seek opportunities to go above and beyond job requirements to achieve stated goals and objectives
• Effective communication (written and verbal) and interpersonal skills required
• Ability to engage customers in a consultative manner and effectively recommend additional products and services
• Ability to work in a high performance, fast-paced team environment
• Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem-solving skills required
• Ability to function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
• Ability to take independent action, implement innovative ideas or potential solutions without prompting; does not wait for others to take action or to request action

Job Requirements:

Bachelor’s Degree or equivalent work experience in lieu of degree 1+ years of industry-specific experience

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.