Overview

CLINICAL OPERATIONS MANAGER I

PORTLAND, OREGON

Catholic Community Services, Family Behavioral Health is looking for a Clinical Operations Manager I for our Portland, Oregon location.

WHO WE ARE

We are a values-driven organization, providing family oriented behavioral health care for children, youth and families, provided primarily in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located in Tukwila, Burien, North Tacoma, University Place, Olympia, Shelton, Bremerton, Aberdeen, Yelm, Vancouver, (Salmon Creek and Oakview) and Portland Oregon, we offer comprehensive intensive, Wrap-around mental health services to a diverse population of families. We employ over 800 caring and compassionate employees.

WHAT WE VALUE

Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!

WHAT WE OFFER:

Starting Base Pay Range: $36.79 - $40.93

BENEFITS:

• Medical
• Dental
• Vision Insurance
• Life Insurance (1 times annual salary)
• Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension
• 11 paid holidays; plus 1 personal holiday each year!
• 3 weeks vacation hours earned during the 1st year
• 12 sick-days per year

Responsibilities

The Clinical Operations Manager provides leadership, supervision, and operational oversight to support the efficient functioning of Family Behavioral Health operations. This position supervises Operations Team staff and coordinates recruitment, onboarding, employee workforce activities, credentialing, training compliance, fiscal processes, technology support, client resource accountability, and facility and safety activities. The Operations Manager serves as a key resource to staff, supervisors, site leadership, Human Resources, Accounting, Clinical Quality Improvement, and System Leadership. The Operations Manager should demonstrate sound judgment, resourcefulness, effective problem-solving, and strong organizational, supervisory, and communication skills.

JOB SUMMARY

• Supervise and Develop Operations Staff
• Participate in Site and System Leadership Activities
• Oversee Recruitment, Hiring, and Onboarding Activities
• Coordinate Workforce Administration Activities
• Manage Credentialing & Background Checks
• Maintain Training Records and Monitor Compliance
• Coordinate Site Fiscal Operations and Client Resource Accountability
• Provide Technical and Systems Support
• Manage Facility Maintenance and Safety Activities
• Support Clinical Quality Improvement Activities
• Provide Cross-Training and Team Coverage Support
• Perform Additional Duties as Assigned

Qualifications

WHAT WE ARE SEEKING IN A CANDIDATE:

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years’ experience in a progressively responsible operations position.
• Prior experience supervising, coaching, or coordinating the work of staff.
• Knowledge of applicable laws, contracts, administrative codes and other regulations.
• Knowledge of quality improvement theory, principles and practice approaches.
• Excellent interpersonal and organizational skills with the ability to communicate respectfully with families and professionals.
• Strong computer skills especially in Microsoft Office.
• Excellent written and oral communication skills.
• Must have reliable transportation, valid driver’s license, auto registration and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work independently in addition to working as a member of a team.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services.

Preferred Qualifications

• Master’s degree in a related field
• Experience working in a private non-profit organization.
• Familiarity with social service/mental health terminology and practices

Please contact: Karla Lacktorin, Regional Clinical Recruiter, at karlal@ccsww.org with any questions.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer supporting Diversity, Inclusion, and Social Justice. Please let us know if you need special accommodations to apply or interview for this position.