THE ROLE

Facilitates business operations, efficiency and agility through partnering with the business units on effectively following and streamlining Canopius’ processes and procedures, proactively reducing service issues, mitigating risks and enhancing productivity using process improvements and technological enablement.

RESPONSIBILITIES

KEY RESPONSIBILITIES

• Supports applications and/or systems implementation and utilisation within assigned business areas.
• Analyses and validates business requirements for necessary process improvements, system modifications, enhancements and / or upgrades to facilitate business operations.
• Maintains and monitors business-related documents and required materials in line with company procedures such as auditable process steps and process improvement opportunities.
• Supports complex improvement initiatives involving detailed plans, timelines and deliverables.
• Executes the escalation activities for assigned business function through responding to issues, bottlenecks and identified challenges.
• Ensures business understanding and implementation of operational processes and regulatory requirements; monitors, reports and follows up where breaches occur and proactively contributes to process improvement.
• Facilitates working sessions with respective subject-matter experts, preparing agendas and associated materials.
• Assists with oversight of internal subject matter experts and / or outsourcing providers to ensure turn-around times and quality standards are adhered to and escalates where appropriate.
• Demonstrates core understanding and applies key concepts and regulation.

QUALIFICATIONS

SKILLS

Common skill across job family

• Business Process Improvement
• Regulatory Compliance
• SLA Management
• Stakeholder Management
• Third Party Management

Skill specific to Delegated Management team

• Audit Advisory
• Due Diligence
• TPA / DCA Management

Skill specific to Organisational Resilience team

• Communication
• Crisis Management
• Disaster Recovery Management
• Organisational Resilience Planning

Skill specific to Premises team

• Health and Safety
• Lease Management

Skill specific to Underwriting Operations team

• Insurance Industry Expertise
• Underwriting Knowledge
• Underwriting Support