Event coordinator

Job Details:

Job Location: DoubleTree Hotel - Bloomington, IL

Position Type: Full Time

Salary Range: $18.00 - $18.00 Hourly

DoubleTree by Hilton is now looking for an afternoon/evening Event Coordinator to join the Food and Beverage Team. The Event Coordinator position maximizes customer satisfaction by coordinating event functions and providing friendly, courteous, helpful, timely, and professional service to all guests in accordance with the standards of Doubletree by Hilton.

Benefits:

• Employer Paid Life Insurance
• Employer Paid Long Term Disability
• Employer Paid Short Term Disability
• Paid Time Off
• Medical
• Dental
• Vision
• 401K with employer match
• Flexible Spending Accounts (FSA)
• Voluntary Accident Coverage
• Voluntary Critical Illness Coverage
• Voluntary Life Insurance

As a Hilton employee you are eligible to participate in the Team Member Travel Program.

Qualifications:

Job Title: Event Coordinator

Department: Food and Beverage

Reports To: Food and Beverage Director

General Summary:

To maximize customer satisfaction by coordinating event functions and providing friendly, courteous, helpful, timely, and professional service to all guests in accordance with the standards of Doubletree by Hilton.

Essential Functions:

• Coordinate efforts of the F&B Department to coincide with volumes in business generated by the Catering/Sales and Rooms Division.
• Provide ideas, input, and assistance with the aesthetic and feel of the Public Areas and conference rooms.
• Perform administrative work to include, but not limited to, posting daily revenue, inventory, generating client bills, staff schedule, ordering supplies and reviewing/approving invoices.
• Ensure compliance with all DoubleTree brand standards and Tentac Enterprises expectations.
• Operate the Food & Beverage Department under the most cost-efficient means possible without decreasing quality, service or expectations.
• Produce approved budget and operate under established guidelines in regard to costs, expenses, sales, and profit for Food & Beverage Department.
• Develop, institute, and maintain control of procedures to ensure consistency.
• Take immediate action on problems that are encountered in the Food & Beverage Department.
• Handles or assists with any guest related concerns and complaints, as well as coordinates the follow up on those complaints.
• Give personal attention, take personal responsibility and use teamwork when providing guest service.
• Maximize customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are carried out properly, through high level of communication with the Sales & Catering Department.
• Monitor, direct, and coordinate effective sanitation, cleanliness, and organization effort in Food & Beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
• Establish, direct, and review food and liquor procedures to ensure adequate security and accountability; presentation and service performance.
• Supervise the handling, storage and security of all kitchen and event equipment used in any/all functions.
• Ability to work effectively and multi task in a fast-paced environment.
• Ensure efficient operation of Food and Beverage functions by coordinating and providing work direction for personnel (food service, setup, kitchen, bar staff and supervisors).
• Provide for a safe work environment by following all safety and security procedures and rules.
• Supervise, guide, schedule, train and evaluate all Food & Beverage associates.
• Implement and maintain the highest standards in the areas of appearance, professionalism and service of all staff by establishing, directing and reviewing performance standards.
• Provide disciplinary action of staff when, and if, necessary.
• Provide associates with the necessary tools and equipment they need to perform their job.
• Hold pre-function meetings to discuss details of each function.
• Ensure quality service by assigning employees and supervisors to specific functions.
• Be proactive in ensuring that each team member/shift is SET UP FOR SUCCESS.
• Check schedule to ensure that staffing protocols are being met.
• Prioritize and assign work for F&B supervisors and team members.
• Create setup charts, communicate with setup staff, and inform them of what functions are a priority.
• Provide feedback to the employees and on their performance of job responsibilities.
• Coordinate with management with the on-boarding of new associates (interviewing, hire paperwork, etc).

Specific Job Knowledge, Skills and Ability:

• Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
• Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
• Ability to motivate employees and give clear directions.
• Ability to relate to and communicate with diverse employees to sustain high performance and quality levels.
• Ability to proactively prioritize needs, and effectively manage resources and time.
• Working knowledge of the appropriate table settings, service ware, and menu items.
• Ability to fully follow supervisor’s directions.
• Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
• Ability to remember and recite menu items.
• Ability to maintain a high level of professionalism at all times.
• Operate with a high degree of autonomy, requiring excellent time management skills and self-motivation.
• Ability to organize and manage multiple projects, prioritize multiple tasks and meet deadlines.
• Ability to provide relief or back-up duties as needed at the hotel to ensure the optimum operation of the property.

Qualification Standards

Communication:

Strong communication skills. Skills should include the ability to deal effectively with vastly diverse groups of people and clients.

Education:

Preferred: High School Diploma and College in Hospitality

Licenses or Certificates:

Required: Food Protection Manager Certification. Must have the ability to take the exam if doesn’t already have the certification. Required: Must be of legal serving age. Additional language ability preferred.

Computer Skills:

Preferred: Point of Sale System, Microsoft (Word; Power Point; Excel; Outlook)

Experience:

Required: Hotel F&B experience or other experience in the hospitality/food industry.

Appearance:

All employees must maintain a neat, clean and well-groomed appearance.

Physical Requirements

• Sitting in a normal seated position or the ability to stand for extended periods of time.
• Reaching by extending hand(s) or arm(s) in any direction.
• Manual dexterity of hands in order to manipulate keyboard and office equipment.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to move about.
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
• Must be able to push and pull weight equaling 100 lbs.
• Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
• Ability to perform duties with extreme temperature and noise ranges.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Effective Date: November 21st, 2023