Durable medical equipment coordinator - hospice of cincinnati

Step into a meaningful role within our Hospice Care Team as a DME Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

Location:

Hospice of Cincinnati – 4360 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Part Time (20 hrs weekly)
• Day Shift (7am-4:30pm)

This is a job share; 5 days on, 5 days off, no weekends or holidays. This is a clerical position.

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: TriHealth Benefits.

Job Overview:

In collaboration with the hospice interdisciplinary teams, obtains durable medical equipment in a timely and cost-effective manner, under the close supervision of the manager and/or assistant nurse manager. Gathers information to successfully begin, support and/or complete DME ordering process, using established workflows & algorithms. Accurately enters all appropriate information into portal & EMR in a timely manner. Responds to calls promptly & courteously, taking appropriate action to resolve situations for positive outcomes. Requests pick up of durable medical equipment after the patient discharge. Facilitate recovery of lost DME. Proactively problem solves, anticipates needs, and initiates solutions for both internal & external customers that support the successful completion of orders. Works collaboratively with the interdisciplinary team & actively participates in team functions & meetings. Adjusts to changes in workload & schedules based on changing departmental & organizational priorities. Participates in internal & external education, training, in-services & other activities to promote personal & professional growth.

Job Requirements:

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Customer Service (Required)
• 1 - 2 years experience Clerical (Required)
• Computer aptitude
• EPIC
• Knowledge of durable medical equipment
• Basic knowledge of Durable Medical Equipment

Job Responsibilities:

• Adheres to established DME algorithms/workflows; identifies and works collaboratively with hospice team regarding changes/adjustments in workflows.
• Excellence in interactions/communications with internal and external customers.
• Proactively problem solves, anticipates needs, initiates solutions that support successful completion of DME orders.
• Requests/coordinates pickup of DME after patient discharge. Responsible for oversight and facilitation process for recovery of lost DME.
• Works collaboratively with the hospice team to process DME requests. Accurately enters all appropriate information into electronic medical record and DME portals in a timely manner.

Working Conditions:

• Climbing -
• Concentrating - Consistently
• Continuous Learning - Consistently
• Interpersonal Communication - Consistently
• Lifting <10 Lbs. - Occasionally
• Lifting <50 Lbs. - Rarely
• Reaching - Occasionally
• Reading - Consistently
• Sitting - Frequently
• Standing - Occasionally
• Stooping - Rarely
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.