Dispatcher/assistant service manager

Acura of Milford, Proud member of the Lorensen Auto Group, is looking for an experienced shop Dispatcher/Assistant Service Manager for a high volume service department. At Lorensen Auto Group, you can expect to work with a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members. The management team is very hands-on and we invest in our employees and promote from within often.

The Service Dispatcher/Assistant Service Manager is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.

We offer an excellent benefit package:

• 401(k)
• Excellent 401(k) match
• Medical and Dental insurance
• Voluntary Disability insurance
• Ongoing monthly training and reviews
• Performance Incentives
• Life insurance
• Paid time off
• Vision insurance
• Free lunch on Saturdays
• Closed Sunday's and all Major Holidays

Key Responsibilities:

• Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
• Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
• Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
• Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
• Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
• Documentation: Maintain accurate records of work assignments, job status, and completion times
• Customer Focus: Support the service team in delivering timely and high-quality service to customers

Qualifications:

• Strong organizational and time-management skills
• Ability to balance multiple tasks and priorities in a fast-paced environment
• Excellent communication and problem-solving skills
• Proficiency with scheduling tools and basic computer applications
• High attention to detail and methodical approach to planning

Ideal Candidate Profile:

• Highly organized and proactive.
• Comfortable working in a dynamic environment with frequent changes
• CDK experience
• Strong interpersonal skills to coordinate between multiple departments

Lorensen Auto Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.