Discharge transportation coordinator - medcom

Patient care doesn't end when treatment is complete. As a Discharge Transportation Coordinator at UVA Health, you serve as the critical link between care teams, transportation providers, patients, and families, ensuring safe, timely transitions from the hospital to the next stage of care.

This is an ideal opportunity for professionals who thrive in fast-paced environments, excel at coordination and communication, and enjoy solving complex logistical challenges that directly impact the patient experience. Every transportation arrangement you coordinate helps remove barriers to care, reduce delays, and support better outcomes across the health system.

The Role

As a Discharge Transportation Coordinator, you manage and coordinate patient transportation services across UVA Health using a variety of resources, including ambulances, wheelchair vans, taxis, public transportation, and other community-based options.

Working from UVA Health Town Center One, you serve as a central point of contact for transportation planning, balancing patient needs, insurance requirements, transportation availability, and operational priorities to ensure efficient patient movement.

Your work includes:

• Coordinating patient discharge transportation using ambulances, wheelchair vans, taxis, buses, and other transportation resources
• Communicating with patients, families, clinical teams, case managers, and transportation vendors to arrange appropriate transport solutions
• Navigating insurance coverage requirements and transportation eligibility guidelines to support efficient discharge planning
• Prioritizing transportation requests while managing multiple cases simultaneously in a dynamic healthcare environment
• Investigating transportation concerns, resolving service issues, and supporting positive patient experiences
• Tracking transportation activity, processing invoices, and maintaining accurate records in accordance with departmental procedures
• Supporting process improvement initiatives and assisting with training and onboarding of new team members

What an Average Day Looks Like

No two days are exactly alike. One moment you may be arranging a time-sensitive ambulance transfer for a patient with specialized medical needs; the next, you're coordinating a discharge ride home while working through insurance coverage questions or transportation availability challenges.

You'll collaborate closely with nurses, care coordinators, social workers, transportation providers, and community partners to keep patients moving safely and efficiently. Success in this role requires strong organizational skills, attention to detail, sound judgment, and the ability to remain calm while managing competing priorities.

This position is ideal for professionals who enjoy problem-solving, building relationships, and finding solutions that help patients transition smoothly through the healthcare continuum.

Why UVA Health

UVA Health is a nationally recognized academic health system where operational excellence and patient-centered care work hand in hand. Transportation coordination plays a vital role in ensuring patients receive timely access to care while supporting efficient hospital operations and positive patient outcomes.

Why professionals choose UVA Health for this work:

• Join a high-performing academic health system committed to innovation, quality, and patient-centered care
• Play a direct role in improving the patient experience by helping patients navigate critical transitions of care
• Work in a position where coordination, communication, and problem-solving skills are highly valued
• Collaborate with multidisciplinary teams across the healthcare continuum
• Gain exposure to healthcare operations, care coordination, discharge planning, and system-wide patient flow processes
• Build a career within an organization that encourages professional growth and internal advancement

Additional highlights include:

• Competitive compensation and comprehensive benefits
• Medical, dental, vision, and retirement benefits
• Generous paid time off and holiday programs
• Tuition assistance and career development opportunities
• A supportive team environment focused on collaboration and service excellence

This position serves as a critical connection point between patients, healthcare teams, and transportation partners, helping ensure safe and timely transitions throughout the UVA Health care network.

Why People Love Living in Charlottesville

Charlottesville offers an exceptional blend of career opportunity and quality of life. Nestled in the foothills of the Blue Ridge Mountains, the area provides convenient access to hiking, wineries, outdoor recreation, and scenic landscapes while maintaining the amenities of a vibrant university community. Residents enjoy acclaimed restaurants, local arts and music, excellent schools, and a welcoming atmosphere that supports both personal and professional growth. Whether you're relocating from a larger metropolitan area or seeking a community with strong work-life balance, Charlottesville offers the opportunity to build a rewarding career while enjoying everything Central Virginia has to offer.

MINIMUM REQUIREMENTS

• Education: High school diploma/GED
• Experience: Relevant experience in the field.
• Licensure: May be required based on position requirements.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Compensation

The pay range for this role is $20.00 - $24.73 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings, Health Saving Plans, and Flexible Spending Accounts, Certification and education support, Generous Paid Time Off.

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.