The Opportunity

Note: We also have an Operations Manager position open. Only apply for one. You will be considered for both.

Are you ready to make a tangible impact at one of America's fastest-growing e-commerce companies? At Lab Alley, we're building the "Amazon of Chemicals," and we're looking for an exceptional Director of Operations to drive our mission of revolutionizing the chemical industry. In this pivotal role, you will bridge the gap between physical execution and strategic oversight by leading our core functional teams across Supply Chain, Product, Production, Shipping and Fulfillment. Your primary focus will be optimizing end-to-end efficiency, safety, and compliance to ensure we consistently deliver to our customers on time. Working closely with the CEO and senior leadership, you will spearhead operational strategy, scale our logistics infrastructure, and leverage data and technology to build an accessible, transparent, and sustainable global marketplace. If you thrive in a fast-paced environment and are ready to elevate our operational excellence, this is the growth opportunity of a lifetime!

Responsibilities:

What You'll Do

We believe in clear expectations, and these are the core responsibilities that will define your success in this role:

• Lead Operations & Cross-Functional Teams: Direct, mentor, and empower key leaders across Supply Chain, Product, Production, Shipping, and Fulfillment, setting clear benchmarks while ensuring we consistently deliver on time to customers, adapt during demand peaks and valleys, and maintain stock readiness at all times.
• Guarantee On-Time Delivery & Customer Satisfaction: Drive operational execution to meet rigorous standards of safety, quality, and speed, keeping accurate, on-time delivery to our customers at the center of every process.
• Define Strategy & Operational Excellence: Partner with the CEO and senior leadership to design and execute long-term operational vision while continuously identifying opportunities to streamline workflows, eliminate bottlenecks, and lower costs.
• Partner on Tech & Process Innovation: Work closely with the Senior Manager, Supply Chain Systems & Product Operations to modernize systems, dashboards, and productivity, leveraging SQL, Excel, and BI platforms to gather operational insights across warehouse logistics, quality control, and compliance.
• Foster Cross-Departmental Synergy: Collaborate directly with Sales, Marketing, Product, and Finance to align company goals, support scalable business growth, and maintain strict environmental and regulatory standards.

Qualifications & Expertise:

What You'll Bring

Must-Haves:

• 10+ Years of Operations Experience: Proven track record of leading and scaling operations, supply chain, and logistics in a dynamic, high-growth environment.
• Multi-Departmental Leadership: Demonstrated success managing and developing leaders across product operations, supply chain, production, and shipping/fulfillment.
• Data-Driven & Analytical Mindset: Proficiency in leveraging analytics tools to solve complex operational challenges, optimize resources, and track performance KPIs.
• Regulatory & Quality Standards: Deep commitment to quality control, compliance, safety protocols, and sustainable business practices.
• Educational Background: Bachelor's degree or higher in Engineering, Business, or a related field.
• Strong Communication & Executive Reporting: Ability to translate complex operational metrics into actionable business insights, effectively reporting on critical KPIs such as order-to-shipment ratios, fulfillment throughput, and system downtime to drive strategic decisions.

Nice-to-Haves:

• Industry Expertise: Direct experience in the chemical, e-commerce, life sciences, or regulated distribution sectors.
• Continuous Improvement Training: Formal certifications in Lean, Six Sigma, Agile, or related operations management frameworks.

About Lab Alley

Lab Alley is on a mission to make buying essential, natural, and high-purity chemicals effortless. Often called the "Amazon for Chemicals," our digital-first platform lets you order online in minutes with transparent pricing, real-time inventory, and instant compliance access-all backed by 99.5% on-time delivery and 98.9% inventory accuracy. Free from quote delays, salespeople, or fulfillment guesswork, our platform is built around how you want to work-so you can stop chasing suppliers and focus on running your business.

Lab Alley is a founder-led essential chemical e-commerce company based in Austin, Texas.

Our workplace culture:

Our core values are an integral part of our success defining who we are. We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:

• CARE: We care about people and take pride in our work.
• COMMITMENT: We believe success is characterized by our commitment to continuous improvement.
• GENUINE: We believe in being real, authentic, and direct with those around us.
• GROWTH: Lab Alley encourages continual learning and leads with curiosity.
• INITIATIVE: To be successful, we always strive to make things happen!
• INNOVATION: Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.
• WORK ETHIC: We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

Beyond our work, we believe in giving back. With every purchase made through our e-commerce website, we partner with Ecodrive to plant a tree, contributing to a healthier planet and improved socio-economic conditions.

Benefits & Logistics

We invest in our team's well-being and growth:

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
• Financial & Time Off: 401k, Paid Time Off.
• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

This is a full-time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.

Note: Lab Alley uses E-Verify for all positions and conducts background checks.

Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to people@laballey.com.

Must pass pre-employment background check.