Director of HR & Employee Experience

Brooklyn, NY

$140,000–$180,000

We are seeking a Director of HR & Employee Experience to create an exceptional employee journey that inspires people to do their best work every day. This role is responsible for building a culture of hospitality, engagement, recognition, and development while overseeing the core HR functions that support a growing, multi-site organization.

Responsibilities

• Design and lead employee engagement, recognition, and culture initiatives that create an outstanding workplace.
• Build a best-in-class onboarding experience that sets employees up for success from day one.
• Develop training and leadership programs that promote professionalism, accountability, and exceptional customer service.
• Partner with managers to coach, develop, and retain high-performing teams.
• Create programs that strengthen employee satisfaction, retention, and overall experience.
• Foster a culture centered on hospitality, teamwork, service, and continuous improvement.
• Oversee the full employee lifecycle, including recruiting, onboarding, performance management, and offboarding.
• Lead employee relations, HR compliance, benefits administration, payroll coordination, and policy implementation.
• Build scalable people processes, systems, and reporting that support company growth.
• Partner with executive leadership to align people strategy with business goals.

Requirements

• 5+ years of leadership experience in Employee Experience, People & Culture, Hospitality, or Human Resources.
• Proven experience creating employee engagement, recognition, training, or culture-building programs.
• Background in hospitality, luxury service, facilities services, property management, or another customer-focused industry strongly preferred.
• Experience leading teams in a multi-site environment.
• Strong leadership, coaching, and relationship-building skills.
• Solid understanding of employee relations, HR compliance, payroll oversight, benefits, and performance management.
• Passion for creating an exceptional employee experience that translates into outstanding client service.
• Bilingual English/Spanish is a plus.