Director, Mortgage Operations – Chatsworth

Overview: At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth.

The Director, Mortgage Operations directs and coordinates all mortgage lending operations activities within the mortgage loan function, including processing, underwriting, and funding. This position leads pipeline management, closing/shipping/boarding, and acts as a partner to Mortgage sales to meet business goals and ensure compliance with the credit union's lending policies. This role is also focused on process improvements to enhance member service and efficiencies within the lending department.

About the job:

Partners with mortgage sales and other lending and service functions in the credit union to enhance workflows, communication and member experience related to mortgage loans. Provides strategic oversight including but not limited to: processing, underwriting, and funding functions within the Real Estate division. Leads operational execution and performance across multiple teams, ensuring alignment with enterprise goals and regulatory standards. Partners cross functionally across the organization to develop and implement new lending products and programs that align with strategic business plans. Reviews regulations related to mortgages and implements new procedures within the department to stay compliant. Analyzes data and presents reports to leadership and various governmental agencies and auditors. Provides input into annual department budget and monitors performance to standards throughout the year. Manages multiple third-party relationships to provide excellent member access to lending products.

Requirements

• 10+ years of mortgage underwriting, processing, closing, and/or funding experience with progressive leadership experience
• Management experience with demonstrated ability to effectively train and develop employees
• Demonstrated ability to create and manage effective processes
• Experience working within a structure and discipline of a large bank or credit union with mature operations
• Extensive knowledge of government programs, underwriting guidelines as well as those of other conventional investors, state/local bond programs and mortgage insurers
• Knowledge of lending products, policies and procedures, underwriting requirements, conventional and governmental loan requirements, operations, and compliance regulations
• Understanding of real estate appraisals, title reports, and real estate transactions
• Formal leadership training
• Bachelor’s degree in business, accounting, finance, or related field preferred.

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Equal Opportunity Employer - Veteran/Disabled Drug-free workplace

Pay Grade Info:

The base salary range for this position is $150,000–$175,000 annually, depending on factors such as experience, skills, and qualifications.

Perks Important to You:

Team Members enjoy the following rewards and benefits:

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.