Job Title: Direct Teller Coordinator

Job Type: Full-time

Department Hours: Monday – Friday 8:00am-7:00pm and Saturday 8:00am-5:00pm (day off during the week when working Saturday)

Location: Virginia Beach, Virginia, Tooele or S Jordan, Utah

Hiring Range: $21 - $24 per hour (Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Direct Teller Coordinator is responsible to the Director of Member Support to provide service for the Interactive Teller Machines (ITM) and Automated Teller Machines (ATM). Monitor machine fleet for performance, compliance, software updates and security needs. Provide machine related support to internal and external members. Responsible for reports, machine installs/removals, partner contracts, daily balancing as well as working closely with partners to ensure the ITM/ATM fleet is functioning properly.

Responsible and Accountable for:

• Maintain and update content and locations on internal and external sites
• Coordinates installation/removal of all equipment, assists with software development, and implements all related products and services across the ATM/ITM fleet
• Assists with general maintenance and support of these key delivery channels
• Assists members and staff with ATM/ITM problems and issues
• Monitors and documents ATM/ITM downtime and technical issues, and works to resolve
• Proactively identify efficiencies and advancement trends through user groups
• Dispatches first line and second line ATM/ITM partners and/or cash courier for on-site maintenance and/or cash replenishments
• Coordinates general maintenance for ATM/ITM machines, which includes cleaning, ordering supplies, replacement equipment, and compliance signage
• Assists in the testing and implementation of new releases of ATM/ITM software
• Act as Chartway’s Liaison for machine business partners including participating networks
• Initiative to research and resolve any problems that development within the fleet
• Maintains accurate, consumable records associated with machine inventory
• Proactively stays abreast of new security measures and fraud trends impacting ATM/ITM
• Maintain all monthly Reports related to machines
• Responsible to handle CU24 UPI’s
• Oversees quarterly inspection and monitoring of the offsite machines
• Maintains contract with partners associated with the machines
• Monitoring events and emails to identify and communicate repeat machine issues

Knowledge, Skills and Abilities:

• Proficient use of Microsoft Office (Excel, Word, PowerPoint)
• Strong written and verbal communication skills
• Ability adapt to a fast-paced environment of change
• Ability to work independently with minimal supervision
• Appreciation and familiarity of technology
• Strong decision making and problem-solving skills

Education and Experience:

Education: High school education.

Experience: At least three-years ITM/ATM servicing experience

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at recruiter@chartway.com.