Digital banker

Be Proud, Be YOU, Be Independent!

Are you an experienced Banker or Customer Service professional who is eager to grow their career in Financial Services? If so, we need you!

At Independent Bank, we live our values of Courage, Drive, Integrity, People-Focus, and Teamwork. We foster professional growth and embrace the collective strength of your unique experiences, ideas, and talents. Our inclusive, collaborative culture helps us deliver the best solutions for our clients and communities as we pursue our mission: Inspiring financial independence today, with tomorrow in mind!

About the Job:

The Digital Banker I is the first step in a journey to create a fulfilling and rewarding career as a member of the Digital Banking team at Independent Bank. In this position, the DB1 will focus on learning and/or reviewing the basic banking functions, and the fundamental banking terms, products, and solutions offered by Independent Bank. Primary role is to service the customer through various digital channels, which include phone, email and online banking.

Availability: Monday - Friday from 8:00am - 8:00pm, Saturday 8:00am - 5:00pm; Standard shift of 11:30am - 8:00pm may be considered if desired - Otherwise, shifts will rotate within the hours noted above. Saturdays operate on a rotational basis as well.

Why You Should Apply:

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do:

• Services and provides solutions to Independent Bank clients in a friendly and efficient manner.
• Provides support in a fast-paced environment.
• Has a thorough understanding of how to solve complex issues through multiple customer communication channels.
• Delivers financial solutions to clients utilizing the Independent Bank products and services.
• Utilizes all available technology to perform daily tasks.
• Understands the basic framework of Independent Bank products including but not limited to consumer and business accounts and digital banking.
• Fully knowledgeable regarding bank policies and procedures.
• Responsible for completing the modules and metrics of the position and continuing education as assigned through the Career Path.
• Performs other related duties as assigned.

What We’re Looking For:

• High school diploma or equivalent education required.
• Customer service and/or cash handling experience preferred but not required.
• Excellent interpersonal, presentation and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette and the ability to work cohesively as part of a team.
• Able to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness and customer focus.
• Full understanding of the Independent Bank customer service standards and following these standards daily.
• Ability to adapt and adjust to new ideas, processes, workflows, and systems.

This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be YOU. Be Independent!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.