Department of Economic Security

YOUR PARTNER FOR A STRONGER ARIZONA.

DES WORKS WITH FAMILIES, COMMUNITY ORGANIZATIONS, ADVOCATES AND STATE AND FEDERAL PARTNERS TO REALIZE OUR COLLECTIVE VISION: A THRIVING ARIZONA.

DES SERVES MORE THAN 3 MILLION ARIZONANS. OUR MISSION IS TO STRENGTHEN INDIVIDUALS, FAMILIES, AND COMMUNITIES FOR A BETTER QUALITY OF LIFE.

Job Location:

DIVISION OF TECHNOLOGY SERVICES (DTS)

1789 WEST JEFFERSON STREET, PHOENIX, ARIZONA 85007

4760 SOUTH PARK AVENUE, TUCSON, ARIZONA 85714

Posting Details:

SALARY: $61,591 - $63,694

GRADE: 21

CLOSING DATE: SEPTEMBER 11, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Service Desk Analyst Senior. This position will serve as a Desktop Technician Lead, it will be responsible for installation, operation, maintenance and management of DTS LAN, and various business systems implemented within the LAN. Assists in developing work plans for new projects (Roll-outs, migrations to new platforms, software, hardware, etc.). Ensures all fixes, changes, upgrades and lessons learned are communicated, well documented and easily retrieved. Responsible for the inventory and management of hardware, software, software licenses, and other IT supplies. Assists Manager in completing needs assessments with clients, configuration and ordering of equipment. Leads the provision of technical support to DDD, DAAS, DBME, DCSS, DBF, DERS, OOD, OIG, and DTS programs leads the provision of technical support, training and application assistance to approximately 2800 LAN/PC users. Assist user with setting up and troubleshooting mobile devices. Interaction with internal clients to resolve escalated help desk issues, trouble calls and e-mail. Assistance in the facilitation of team meetings. Mentors through formal and informal channels. The Desktop and LAN support teams provides services to all DER offices statewide. Statewide responsibility include travel, overtime and overnight stays may be required.

This position is available for on-site work on a full-time basis within Arizona

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Assists in distributing work load and in developing work plans for new projects (Roll-outs, migrations to new platforms, software, hardware, etc.). Assists Manager in completing needs assessments with clients, configuration and ordering of equipment.
• Installation, operation, maintenance and management of DTS LAN, and various business systems implemented within the LAN. Provision of technical support for DES as well as technical support, training and application assistance to approximately 9200 LAN/PC users to include interaction with internal clients to resolve escalated help desk issues, trouble calls and e-mail.
• Responsible for the inventory and management of hardware, software, software licenses, and other IT supplies.
• Communication of difficult/sensitive information to the team and customers we support.
• Responsible for warehouse inventory maintenance and reconciliation. Receiving and accepting into inventory computer devices (PCs, peripherals, printers, etc) as well as participating in the imaging production and deployment process.
• Compose the documents in a logical format using Microsoft office products and often are required to find graphics, pictures, or illustrations to go along with the documentation as well as update documentation.
• Mobile Devices: Maintain and update end-user mobile devices as needed, including but not limited to Smartphones, Tablet PCs, etc. Protect and Coach end-users in proper agency Security and Responsible use policies.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Leadership and teamwork principles
• Principles, capabilities, and operation of networked devices such as servers, PC's , network and communications devices
• Desktop management, monitoring of application management, physical and software security solutions, virus protection, software distribution, and general version control
• Current and Supported Operating Systems and Applications
• Solve complex PC related problems
• Setting up mobile devices for both iOS and Android
• Vendor technologies, in-house developed applications and client computing hardware

Skills In:

• Understanding the complicated integration of hardware and software components to effectively analyze, evaluate and draw logical conclusions
• Effective communication
• Planning, organizing and coordinating complex technical activities
• Diagnosing and resolving hardware, software, operating and configuration problems
• Developing and publishing policies and procedures for LAN/PC usage
• Diagnosing and resolving issue with Virtual desktop platforms

Ability to:

• Analyze system hardware, software problems, provide information to resolve problems
• Understand the interworkings of personal computer hardware and software
• Communicate with technical and non-technical staff
• Continually learn in an ever-changing environment
• Plan, organize, and coordinate complex technical tasks and activities
• Work independently to solve difficult technical issues
• Understand as well as comply with software standards
• Follow all departmental policies
• Be able to adapt to an ever-changing environment

Selective Preference(s):

This ideal candidate for this position will have:

• Associate Degree in Information Technology or closely related field as well as 1-3 years of experience providing diagnostic and troubleshooting support in a client desktop, cross platform environment, OR, any equivalent combination of experience and/or education from which comparable knowledge and skills. Desired: A+ Certification, Microsoft Certified Professional

Pre-Employment Requirements:

• This position will require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Associate’s degree OR three or more years of information technology experience (or equivalent experience).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page here.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact us at email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.