Desktop support technician

We are seeking a dependable, hands-on IT Support Technician to provide day-to-day technology support at our Gary manufacturing facility. This person will be the primary onsite IT contact and must be comfortable working independently, solving problems, and supporting employees in both the office and plant environment. Advanced infrastructure, networking, and cybersecurity administration are managed by the IT Manager.

Key Responsibilities

• Troubleshoot and resolve everyday Windows PC, laptop, software, printer, scanner, and peripheral issues.
• Set up, replace, and maintain employee workstations, monitors, and other end-user equipment.
• Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and common login or access issues.
• Identify and troubleshoot basic connectivity problems, including wired connections and Wi-Fi; escalate infrastructure issues as needed.
• Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology.
• Respond to and document support requests, follow issues through to resolution, and communicate progress to employees.
• Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits.
• Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems.
• Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.

Additional Skills & Qualifications

Qualifications

• 23 years of hands-on IT support experience in a business environment, supporting users with limited onsite supervision.
• Strong Windows 10/11 troubleshooting, including PC hardware, software, drivers, user profiles, and peripheral devices.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and basic account access issues.
• Working knowledge of TCP/IP, DHCP, DNS, wired networks, and Wi-Fi, with the ability to isolate common connectivity problems.
• Experience installing, configuring, troubleshooting, and replacing PCs, printers, scanners, and related equipment.
• Ability to independently diagnose issues, research solutions, prioritize requests, document work, and follow through to resolution.
• Clear communication and customer-service skills when supporting both office and plant-floor employees.
• Comfortable working hands-on in a manufacturing facility and coordinating with remote IT management.

Preferred: manufacturing or industrial IT support; Active Directory or Microsoft Entra ID basics; ERP end-user support; UniFi familiarity; CompTIA A+ or similar certification.

Job Type & Location

This is a Contract to Hire position based out of Gary, IN.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in Gary, IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.